You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

nel077 Author

Level 1

6 points

How to report & get refund for fraudulent charges?

An app has been charging me for months that I never signed up for. I only downloaded the app. I can even see that it's prompting me to sign up for a plan that I never did. I notified Apple by chat of the fraud charges and requested a refund. The senior advisor said there is nothing that can be done and ended the chat.

How do I report the fraudulent app, its unauthorized charges and obtain a refund? It's a lot of money - $487 Canadian.

How do I escalate this within Apple? Who is the right level and person/division to deal with?

iPhone 8, iOS 14

Posted on Jun 3, 2021 10:11 AM

Top-ranking reply

Roger Wilmut1

Level 10

131,350 points

Posted on Jun 3, 2021 10:16 AM

Try https://reportaproblem.apple.com/?s=6 and if necessary ask to escalate it.

Failing that, write to

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

View in context

How to report & get refund for fraudulent charges?

Similar questions