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nel077 Author

Level 1

6 points

How to report & get refund for fraudulent charges?

An app has been charging me for months that I never signed up for. I only downloaded the app. I can even see that it's prompting me to sign up for a plan that I never did. I notified Apple by chat of the fraud charges and requested a refund. The senior advisor said there is nothing that can be done and ended the chat.

How do I report the fraudulent app, its unauthorized charges and obtain a refund? It's a lot of money - $487 Canadian.

How do I escalate this within Apple? Who is the right level and person/division to deal with?

iPhone 8, iOS 14

Posted on Jun 3, 2021 10:11 AM

Top-ranking reply

Roger Wilmut1

Level 10

131,332 points

Posted on Jun 3, 2021 10:16 AM

Try https://reportaproblem.apple.com/?s=6 and if necessary ask to escalate it.

Failing that, write to

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

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How to report & get refund for fraudulent charges?

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