Photos : “Please unlock iPhone” message even though iPhone is already unlocked

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Photos : “Please unlock iPhone” message even though iPhone is already unlocked

Since the latest update on my iPhone 13 (16.5.1) and Mac Studio (Ventura 13.4.1), I get the message in Photos : “Please unlock iPhone” message even though iPhone is already unlocked, when I try to import my photos. It worked last week before both updates.

I have already backed up my phone, waiting for photos to import. I restarted mac and phone. What else can I do?

Mac Studio, macOS 13.4

Posted on Jun 22, 2023 10:40 AM

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Answer 1

mingoslkd

Community Specialist

Jun 24, 2023 7:42 AM in response to Dana Pride2

Hi Dana Pride2,

Are you unable to enter in your iPhone's passcode when prompted to do so? This is an expected step which can happen, especially after a change, such as a software update:

Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support

If you aren't able to enter in the passcode, we'd advise to contact Apple Support, so they can take a closer look at what's happening:

Get Support

Cheers.

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Photos : “Please unlock iPhone” message even though iPhone is already unlocked

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