I was alerted by Norton that I needed to update my iOS

I was alerted by Norton that I needed to update my OS. The instructions told me that in order to fix this problem I needed to go to: Settings, General, then Software update. I followed the instructions, while knowing at the same time that my software update was in the “on” position). I was led to a large box which had: iOs 16.5.1, and that included details about what the software would fix. However, Download and Install were not highlighted, rendering them useless. So what I want to know is what was the purpose of this additional information?



[Re-Titled by Moderator]


Posted on Jun 22, 2023 3:23 PM

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Question marked as Top-ranking reply

Posted on Jun 22, 2023 3:28 PM

To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone that supports cellular 5G (12, 13, 14 or SE 3rd edition) and has a 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode and must have a cellular data connection
  • You cannot still have a beta of a previous version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.


And get rid of Norton. All it does is slow down your phone; it performs no useful function.

1 reply
Question marked as Top-ranking reply

Jun 22, 2023 3:28 PM in response to Vonni64

To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone that supports cellular 5G (12, 13, 14 or SE 3rd edition) and has a 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode and must have a cellular data connection
  • You cannot still have a beta of a previous version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.


And get rid of Norton. All it does is slow down your phone; it performs no useful function.

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I was alerted by Norton that I needed to update my iOS

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