Difficulty downloading apps

Hi guys,

because when I try to download apps it says: " This Apple ID has not yet been used in the iTunes Store"??

then I click on "verify" then "access the conditions" and then I have to enter a payment method, I do it and the following message comes out: "contact iTunes support to complete this transaction".


thanks for the support.

Posted on Jun 22, 2023 4:08 PM

Reply
Question marked as Best reply

Posted on Jun 22, 2023 4:11 PM

When you get that message on your screen, tap Review to sign in, then review your account information.

Click Review repeatedly. 

Some people have only had a response after a second or subsequent click.

Try to download a free app at the App Store.

For example try to download this (is an free app).

Log in at appleid.apple.com and make sure you have payment information stored there.


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See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

1 reply
Question marked as Best reply

Jun 22, 2023 4:11 PM in response to Va_ne23

When you get that message on your screen, tap Review to sign in, then review your account information.

Click Review repeatedly. 

Some people have only had a response after a second or subsequent click.

Try to download a free app at the App Store.

For example try to download this (is an free app).

Log in at appleid.apple.com and make sure you have payment information stored there.


-----

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

Difficulty downloading apps

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