Wired Apple CarPlay disconnecting on 2022 Toyota RAV4 Hybrid

Same issue on my 2021rav4, annoying that a $40,000 car with CarPlay worked great but all of the sudden a month or so ago stopped working. There needs to be a recall. It's dangerous having your gps constantly disconnects, fumble to see where you are going.

for me volume up or down adjustment make CarPlay disconnect. When listening to music CarPlay disconnects 3-4 times a song. While using google maps it constantly disconnects.

I agree with a recall. I said this to the dealership yesterday and also said it’s dangerous. My husband pointed out this issue started in the last 3-5 months, What frustrated me about the dealer’s response is that when they explained that the problem is evolving to be a broader issue with recent Rav4s, they didn’t say they planned to do anything about it, sort of a watch and wait plan. I don’t think it’s appropriate that the onus should be on an individual consumer. A business that makes thousands of dollars selling these cars should take the responsibility of advocating on behalf of their customers.

Same issue here. Ive had my Rav 4 for 3 years now and the issue recently started 2-3 months ago. I went to the dealership and was told to change the usb port itself.

it seems like Toyota needs to 100% recall the Rav 4 with this issue

It’s definitely a Toyota problem. I will keep you posted. Here’s the number: 800-331-4331. I think the more people that call the better. They should fix it or replace the head unit completely

This is the absolute worst. I have the same issue and the dealer I bought it from confirmed the problem. I legitimately wouldn’t have bought this car if I knew this. Even when it’s connected I can’t adjust volume or use wheel controls. So frustrating to hear there is no answer. I’m going to call Toyota corporate office.

My boyfriend and I have updated iPhone 14 pros and CarPlay constantly cuts out on our phones. Changing the volume will stop and start a song. I have to unplug it and talk directly on the phone when I get a call because it cuts in and out. I’ve tried new cords and got my charger port cleaned out. I called apple support and went to Toyota and neither had solutions. My little brother has an older iPhone with not enough storage to update and CarPlay works perfectly fine on his so I’m sure it’s an update issue.

Hello umalum,

Welcome to Apple Support Communities!

There are several factors that could impact the connection in your car. To isolate this further, you can forget the car from your iPhone in Settings > General > CarPlay > [stereo name].

We also recommend to forget the iPhone as well. For help with that reference your stereo user guide.

Additional steps that can help may be found here: If you need help with CarPlay - Apple Support

If the same behavior occurs, reach out to Apple for additional troubleshooting assistance at: Get Support

Thank you for using Apple Support Communities.

Take care!

Has upgrade to IOS 17 helped at all ?

Still a repeatable issue on 17+ versions - currently running 17.1.2 and having the same issue.

If it's happening with multiple iPhones and multiple known good cables, the issue is probably the head unit in the car or the USB port.

Toyota is notorious for taking shortcuts in their head units that don't abide by the APIs for both CarPlay and Android Auto, causing them to misbehave or flat out not function when the devices are updated.

It seems this is broader issue. I have been using RAV 4 past 3 years and just in last 3 months this problem surfaced. I can make assure there is nothing problem with the cable or port as i have done plenty of scenario testing and troubleshooting. It’s definitely the Carplay app making issue.

I have a 2020 RAV 4 Hybrid and jusy got a new iPhone 14. My old iPhone was fine, it charged, played music, GPS, and was reliable using Car Play. Now the new iPhone 14 loses connection every 5 minutes. My guess is a power issue. the only change I made was a new power cord with an adapter USB-USB -C. I'm calling Toyota tomorrow. Please keep updates coming if anyone gets a fix.

Hello All: the same issue is happening on our new 2023 Rav4. We are using Bluetooth technology to link the car radio with the iPhone. We have iPhone 8 & 13. We have taken it to the dealer multiple times but they can't replicate the problem. We have also called Toyota Corporate offices but no resolution. This beyond frustrating and as another post said dangerous when using the GPS and it drops. Calls drop as well.

Has anyone found a resolution????