Unable to allow access to my photos for my Nixplay app.

I have a new iphone 13, all updated with iOs 16.5.1 and when I go to add photos to my Nixplay app, the option to allow photos access does not come up when I go into settings. Nixplay worked great on my old phone, iPhone 6s plus but now it says "access was previously denied". I went into the Nixplay settings also and am connected to my Google photos but Nixplay app still won't let me add photos. Keeps telling me to go to settings>Nixplay>Photos and select "All photos", but the photos option isn't even listed. Only options listed when I go to that is: Siri & Search, Notifications, Background App Refresh and Cellular data. And the Background App Refresh and Cellular data are green. Can you help me with this?

iPhone 13

Posted on Jun 23, 2023 8:06 AM

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Posted on Jul 30, 2023 2:57 PM

Un-installing the app and re-installing it is what actually worked. Thank you for the advice.

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21 replies

Jun 24, 2023 4:24 PM in response to brinysphinx23

Hi brinysphinx23,


Thanks for posting in Apple Support Communities.


We understand you have a third party app that can't be granted access your photos. This can be changed in  Settings > Privacy & Security. If you need, remove the app and reinstall it if you're unable to change privacy settings.


Change your privacy settings on Apple devices - Apple Support


Contact the app developer if you're still not given the opportunity to change photo settings.


How to contact an app developer - Apple Support


Regards.


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Unable to allow access to my photos for my Nixplay app.

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