apple pay

I am trying to add my sons Halifax debit card to apple pay on his new iphone 11. All apps are up to date and iOS is 16.5.1 (the latest update) when I go to wallet on his iphone 11 and enter all the details of his card I follow all the instructions but then says "card not added contact your card issuer for more information". So I contacted Halifax, they said to contact Apple and ask them to lift all the Policy declines! So I contacted Apple and Apple said there are no restrictions on his account and I need to contact Visa. Contacted Visa and they said I need to speak to Apple! I am exasperated . I have been trying to solve this issue for the past 5 hours, I have been passed on to so many people and companies! But still no resolution!

This issued occurred when I gave my son my old iphone 11 as I received an upgrade from mobile network provider. I set the iphone 11 back to factory settings and set up again using my sons Apple ID. (all apps, address book etc etc are working fine)

I have been able to add Natwest Mastercard debit card to his Apple Pay on the iphone 11 but not the Halifax debit card.

Can anyone offer any advice for setting up Apple Pay for his Halifax Visa Debit Card as I can't seem to get any answers from Halifax, Apple or Visa!!

iPhone 11

Posted on Jun 23, 2023 5:52 PM

Top-ranking reply

Jeff Donald

Level 8

44,946 points

Posted on Jul 4, 2023 5:00 AM

I understand the help issue. The card is not the issue. When you try to add a card the verification process begins. Apple iPhone contacts Halifax for verification that the card and iPhone are identified and ownership is verified. You bank receives encrypted data and then contacts the iPhone for the card owner to respond to.

Halifax will either text, email or voice call the contact information they have on file. Is your son's contact information with the bank current? Has he responded to the verification contact from the bank?

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