Billing

Can I get a refund if they say purchase does not have an invoice?

Posted on Jun 24, 2023 2:32 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2023 9:52 PM

Hi Jonathanobaro

welcome to the Apple (user-to-user) community.


Re: "Can I get a refund if they say purchase does not have an invoice?"


We are all Apple users, like yourself, in this community. Likely no-one here could say for sure.

Also, we do not have much info. about your particular purchase or invoice in order to be of much help.

We have no access to your accounts or details. We can not speak for Apple.


How to see what you were charged for: If you see 'apple.com/bill' on your billing statement - Apple Support


Here's Apple Support's info. on requesting a refund:

How to: Request a refund for apps or content that you bought from Apple - Apple Support

or

How in-app purchases work: Buy additional app features with in-app purchases and subscriptions - Apple Support

or

What to do: If you can't find or use your in-app purchases - Apple Support


Eg: If an app-developer has your money (ie not Apple)

How to contact an app developer - Apple Support

or

The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:

How to: Contact a third-party vendor - Apple Support

_______________________________

If needed:

Apple have a billing support website with info / support / contact ... and links to various options online:


Subscriptions and Billing - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jun 24, 2023 9:52 PM in response to Jonathanobaro

Hi Jonathanobaro

welcome to the Apple (user-to-user) community.


Re: "Can I get a refund if they say purchase does not have an invoice?"


We are all Apple users, like yourself, in this community. Likely no-one here could say for sure.

Also, we do not have much info. about your particular purchase or invoice in order to be of much help.

We have no access to your accounts or details. We can not speak for Apple.


How to see what you were charged for: If you see 'apple.com/bill' on your billing statement - Apple Support


Here's Apple Support's info. on requesting a refund:

How to: Request a refund for apps or content that you bought from Apple - Apple Support

or

How in-app purchases work: Buy additional app features with in-app purchases and subscriptions - Apple Support

or

What to do: If you can't find or use your in-app purchases - Apple Support


Eg: If an app-developer has your money (ie not Apple)

How to contact an app developer - Apple Support

or

The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:

How to: Contact a third-party vendor - Apple Support

_______________________________

If needed:

Apple have a billing support website with info / support / contact ... and links to various options online:


Subscriptions and Billing - Official Apple Support


All the best :-)

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