The GPU on my Mac Studio is Faulty

OK. Lots going on with my new (January 23) Mac Studio M1 32Mb


Yes I know the GPU is dedicated processing rather than a graphics card (I wish it was a graphics card)


Latest is this:


  • Opening two files in Photoshop and going from one to the other using the tabs will leave a ghost image of one of the files on top of the other. This is without using any inputs or tools at all, I simply click from one tab to another. The ghost image will not move, and selecting the move tool creates a garbled, pixelated mess like a 70s video effect. The ghost image is not a new layer, and the layer structure of the file it appears on hasn't changed. But the ghost image obliterates the actual file. To be clear: Image A appears on top of Image B if I click from one to the other via the tabs in Photoshop.


  • Images open as fractured and garbled, like looking through a kaleidoscope. Sometimes they open as all black.


  • New files have black sections all over them, or are entirely black.


  • Text fractures and splits apart as I move it.


  • Layers fracture and split apart if I move them.


Having used Macs and Photoshop since the mid 90s I am in no doubt whatsoever that something is very wrong. I have never seen this behaviour exhibited before. Something is really amiss here. I also get the occasional UI glitch in Premiere Pro where the timeline fractures if I move something.


I strongly believe there is something not right with the Mac Studio integrated GPU, at least this particular one.


The question is - what can I do about this? Will somebody at Apple reach out to me and take this unit off my hands so that you can at least examine what the issue is? Do I have to go through the tedious process of attempting to get a replacement unit from the original supplier?


The thing is, you need to be using this machine for twelve hours a day to see these things happening, they are not constant and are very difficult to catch on a screen recording. So I can't see the original supplier being too accommodating.


Apple - please get in touch with me, this Mac Studio has a serious fault in how it is processing graphics.




Mac Studio, macOS 13.3

Posted on Jun 24, 2023 3:53 AM

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10 replies

Jun 24, 2023 5:52 AM in response to snailcruncher

These are user-to-user forums, Apple is not here, these forums are not official Apple support. None of use here are Apple employees.


If you think there is a problem you need to take the Studio to an Apple Store or an Apple authorized service center for examination and warranty service.


Since it appears you did not purchase the Studio directly from Apple you would need to contact the retailer you got it from about returns and exchanges.


Bottom line? No one here is in a position to offer any help since you are so convinced it is a hardware issue.

Jun 24, 2023 6:39 AM in response to snailcruncher

I am not trying to make light of your problem, but you have done nothing to determine what the problem might be, you just guessed Apple GPU Hardware.


If you were to contact Apple support, which I recommend, they would FIRST ask you to update MacOS and all your software to the latest versions, to avoid spending time identifying problems that have already been found and fixed.


Next they would have you run the User diagnostics.


For fast recurring, easy-to reproduce problems, running in Safe Mode (which excludes many third-party add-ons) can help determine whether third-party add-ons are part of the problem or not.


The more rigorous version is to check for up-to-date backups, ERASE your drive, re-install ONLY MacOS, and test in a bare-all Apple system (before you re-install all your third-party add-ons.


if no smoking guns up to that point, and no panic reports, Apple would probably tell you its NOT a Hardware issue, it's a problem with your added software.


--------

By far the easiest way to cause instability, bad behavior, and sometimes crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners. or a VPN that you installed yourself.


¿anything like that installed?

Jun 24, 2023 8:28 AM in response to snailcruncher

snailcruncher wrote:

I know, I'm just hoping that Apple staff may occasionally look in.


sorry, NO.


Apple problem solvers are expressly prohibited from replying here, unless they are part of the Community Support team, whose replies are tagged with that status.


The only way to get the attention of Apple's crack team of problem solvers is to contact support, work through initial steps like the ones I outlined, and ask to file a Bug Report.


They want to file that Bug Report complete with a description of the simplest setup that can reproduce the problem.

Jun 24, 2023 2:50 PM in response to snailcruncher

snailcruncher wrote:

I'm not at all convinced it's a hardware issue, but I am trying to get to the bottom of it. It is possible that it is Adobe-based but as with Apple the only way to flag this up is to post on the support forum

If this is due to faulty hardware, the way to "flag this up" is to call Apple while your computer is still within its warranty period (and preferably while it is also within its return period).


Not to post something in a user forum, and hope that an Apple employee might happen to see it … and then might happen to call it to the attention of the service/support department.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The GPU on my Mac Studio is Faulty

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