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skycolour Author

Level 1

4 points

Letter P not working on keyboard - 10mm of full right side

I have iPhone 13 just over a year old and it has suddenly developed this issue. Here is what we have tried so far.

Removed phone case
Removed Screen protector
Ensure the phone is up to date
Cleaned screen to ensure nothing is stopping the touch sensor from activating
Restarted the phone
Done force reboot - Up button, Down button, and 20sec side button (apple logo etc)
Done erase all content and settings
Setup iPhone as new rather than backup
Setup iPhone from back up.

No change. Still, the right side of the 10mm screen is not responsive. I have set the keyboard to one-handed operation i.e. shifted slightly lift so I can access all keys.

Any help on this issue is fully appreciated. It looks like this is not an isolated case. Internet searches are full of them.

Thanks,

Piyush

Posted on Jun 25, 2023 11:36 AM

Top-ranking reply

pjswiz

Level 5

5,366 points

Posted on Jun 25, 2023 12:46 PM

Hello skycolour,

It seems like you've tried doing everything from your end that is possible. At this point, it might be worth scheduling a Genius Bar appointment and see if they can diagnose the issue.

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Letter P not working on keyboard - 10mm of full right side

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