Charter email still not working with apple mail. Any suggestions?

A solution was written here in response to problems setting up Complex mail services such as Google mail, Yahoo, and AOL that open a Safari Browser window half way through the account setup process on the Mac. I will post below because the suggestion that using Cellular instead of built-in Wi-fi suggests in MIGHT have some relevance. But it may not apply at all.

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The issue appears to be Safari's "advanced tracking and fingerprinting protection". Go to Safari's Settings -> Advanced and uncheck "Use advanced tracking and fingerprinting protection".

https://discussions.apple.com/thread/255361223?answerId=260028169022&sortBy=oldest_first#260028169022

Thanks bosmacs!

Both; delete the current and create a new. The local account's deletion will not affect the web service.

with mail running, choose Connection Doctor off the Window menu. click on the red light for Charter email account incoming (IMAP).

you get a pane that looks like this older one. checkbox to manage automatically under the other settings

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It's hard to understand how on earth something like this can continue to be an unresolved issue for so long with so many apple users noting it and explaining it as many different ways as possible. Very frustrating!

Here's what charter blames apple and visa versa means......

Charter Spectrum (if you engage them in discussion about this) will tell you Apple Mail is a third party app, which it is in respect to Charter, and charter doesn't know why charter mail periodically doesn't work or work properly using Apple Mail - charter has no crossover knowledge/ awareness what happens when an Apple Mail user tries to load charter mail in to that app. And of course Apple has no crossover knowledge or responsibility to know why charter mail doesn't work well with the Apple Mail app properly sll the time.

FYI to BobTheFisherman

Here's what 'charter blames apple' and visa versa means......

Charter Spectrum (if you engage them in discussion about this) will tell you Apple Mail is a third party app, which it is in respect to Charter, and charter doesn't know why charter mail periodically doesn't work or work properly using Apple Mail - charter has no crossover knowledge/ awareness what happens when an Apple Mail user tries to load charter mail in to that app. And of course Apple has no crossover knowledge or responsibility to know why charter mail doesn't work well with the Apple Mail app properly sll the time.

If I delete Charter.net email from my iPhone Apple Mail app . . . do all my email disappear? Or since they will still be on my Spectrum web page, will I be able to repopulate the iPhone Apple Mail app? I know the answer is probably simple, but I have a lot of my life in the Spectrum.net email account . . . apologies for the paranoia, but I wanted to be absolutely sure.

I'm having the same issue. Out of the blue one day several years ago I noticed that I couldn't sent email on my MacBook Pro with my Charter account, but I could receive email. I was able to send and receive email on my iPhone, but a few days ago I it won't receive email and says there is an account error. I haven't changed any charger email settings on my MacBook Pro or iPhone, so what the heck?!

When I first had this issue on my MacBook Pro I contacted Charter and of course they couldn't figure it out. The only suggestion they had was to delete it and install it again, which could delete all my emails from years ago that I don't want to lose.

One interesting note is that most spam emails would be blocked on my MacBook Pro but they would get through to my iPhone even though I would flag them as being spam and block them.

I accidentally deleted charter e-mail from my iMac when I was trying to delete my Comcast account. No big deal, just went to add it back and it just says unable to verify account. I tried changing my password to be sure it was correct. I talked to Charter who said it was Apple and Apple who said it was Charter's problem. I updated to a more current operating system. Still won't add. Then talked to a friend who said her Charter e-mail quit working completely 3 weeks ago. I'm now having to switch everything to my gmail. I am still getting my mail on my phone, but often it won't send e-mails. Was hoping for a magic fix in this thread, but I'm just giving up.