Charter email still not working with apple mail. Any suggestions?

Mail: The ONLY error Mail can detect is "server does not respond". If you just finished setting up a new Account when you get a message 'password incorrect', you may need to adjust the password you entered or the settings.

Otherwise, the report that the 'password is incorrect' is just NOT APPLICABLE, and should be ignored. It is more likely your email vendor is doing backups and the email server is slow to respond.

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You can get access to the password-box and similar settings by using:

Mail > Window > Connection Doctor ...

... and click on the red light for any (sending or receiving) Server. This takes you directly to the settings for that Server.

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If you are using IMAP, your email messages are stored on the email Server until you move them into folders "on My Mac".

In most cases, nothing is lost be deleting your non-functioning email account and setting it up again from scratch, entering the correct password at that time.

The "correct" IMAP and SMTP settings that Spectrum publishes may work for the gentleman who posted them, but as I say, the only thing we have been able to get to work is

Turn off automatically manage connection settings

Host name: mobile.charter.net IMAP: 993 Check Use TLS/SSL Authentication: Password (And on one of the computers, the host name that works is mail.charter.net.

SMTP

Account name: Whatever

Username: your email and Password

Host name: smtp.charter.net (and on the computer that uses mail.charter.net this is the mobile.charter.net)

Turn off automatic

587 Use TLS

Authentication Password

And remember, when your email stops spinning and you get the message "can't get there from here" and you try to click on ok, and it spins and you get "sorry, try again, this isn't going to work"... don't click okay. close out, reboot. Do this many times into what you actually put into these settings sticks. When I did this, I had to do it about a dozen times because no matter what I changed, the setting would get changed back, the automatic would show up clicked, the SMTP would change to 465, etc. And IMAP would change to POP settings.

Oh...here's something we discovered yesterday. The workaround use to be you could at least forward the email to another account (like a gmail that works). Nope. They've "Turned that off for security purposes." I don't know why we keep these two charter email accounts. They are nothing but spam, ads and phishing anyway. I use them for subscriptions, websites I follow, and shopping. Human beings we know send email to the other accounts.

The settings listed above are correct.

This is the version that I used and was successful.

IMPORTANT: Turn off automatically manage connection settings

Incoming (IMAP)

Username: Your full Charter/Spectrum email address

Password: Your password for that email address

Incoming Email Server: mobile.charter.net

SSL: On

Port: 993

Protocol: IMAP

Outgoing (SMTP):

Set Authentication to Password or Login (yes, this is important!)

Outgoing Email (SMTP) Server: mobile.charter.net

Enter the same Username and Password that you used for Incoming

SSL: On

Port 587 (be persistent, this port number value may change unexpectedly.

Restart the settings process if necessary to get this value to stay.)

For the SMTP settings you may need to wait for the connection to

the server to be completed. Be patient and let it complete. Double check after.

Can't speak to how Windows email setups work.

Turn off any automatic management of the mail settings.

Try to set the ports manually (see other posts) and make sure your Outgoing/SMTP is set to Password or Login.

Hurray! I found the solution on another site. Turn off Wi-Fi while you are verifying and just use cellular data. It worked instantly! I've spent hours finding a solution. So happy to have my email back on my phone. Turned Wi-Fi back on after my email was added, no problems.

IMAP Account Information: Change host name to mobile.charter.net for incoming and outgoing and enter your username and password in both sections, save, done!

If I delete Charter.net email from my iPhone Apple Mail app . . . do all my email disappear? Or since they will still be on my Spectrum web page, will I be able to repopulate the iPhone Apple Mail app? I know the answer is probably simple, but I have a lot of my life in the Spectrum.net email account . . . apologies for the paranoia, but I wanted to be absolutely sure.

I'm having the same issue. Out of the blue one day several years ago I noticed that I couldn't sent email on my MacBook Pro with my Charter account, but I could receive email. I was able to send and receive email on my iPhone, but a few days ago I it won't receive email and says there is an account error. I haven't changed any charger email settings on my MacBook Pro or iPhone, so what the heck?!

When I first had this issue on my MacBook Pro I contacted Charter and of course they couldn't figure it out. The only suggestion they had was to delete it and install it again, which could delete all my emails from years ago that I don't want to lose.

One interesting note is that most spam emails would be blocked on my MacBook Pro but they would get through to my iPhone even though I would flag them as being spam and block them.

I accidentally deleted charter e-mail from my iMac when I was trying to delete my Comcast account. No big deal, just went to add it back and it just says unable to verify account. I tried changing my password to be sure it was correct. I talked to Charter who said it was Apple and Apple who said it was Charter's problem. I updated to a more current operating system. Still won't add. Then talked to a friend who said her Charter e-mail quit working completely 3 weeks ago. I'm now having to switch everything to my gmail. I am still getting my mail on my phone, but often it won't send e-mails. Was hoping for a magic fix in this thread, but I'm just giving up.

Both; delete the current and create a new. The local account's deletion will not affect the web service.

Mine is working with my IPad and my Iphone, but despite my trying to work with Charter my password keeps being rejecting on my laptop which is a Dell