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Charter email still not working with apple mail. Any suggestions?

I can receive email but not send. Charter blames apple and says it does not support 3rd party apps, Apple blames charter and says charter is not allowing me to send. I have tried the recommended Charter settings mobile.charter.net, but these do not work. I have tired my old setting of mail.charter.net and this seems to work if I am on my home wifi network, but when I leave home , it will not send. This has been going on for 3 years now and neither apple or charter support can figure it out?


iPhone 14 Pro

Posted on Jun 25, 2023 11:53 AM

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Question marked as Best reply

Posted on Oct 13, 2023 9:34 AM

It's hard to understand how on earth something like this can continue to be an unresolved issue for so long with so many apple users noting it and explaining it as many different ways as possible. Very frustrating!

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30 replies

Jan 12, 2024 4:20 PM in response to savuti

The settings listed above are correct.

This is the version that I used and was successful.


IMPORTANT: Turn off automatically manage connection settings


Incoming (IMAP)

Username: Your full Charter/Spectrum email address

Password: Your password for that email address

Incoming Email Server: mobile.charter.net

SSL: On

Port: 993

Protocol: IMAP



Outgoing (SMTP):

Set Authentication to Password or Login (yes, this is important!)


Outgoing Email (SMTP) Server: mobile.charter.net

Enter the same Username and Password that you used for Incoming

SSL: On

Port 587 (be persistent, this port number value may change unexpectedly.

Restart the settings process if necessary to get this value to stay.)


For the SMTP settings you may need to wait for the connection to

the server to be completed. Be patient and let it complete. Double check after.

Mar 1, 2024 4:31 PM in response to karlm01

Hurray! I found the solution on another site. Turn off Wi-Fi while you are verifying and just use cellular data. It worked instantly! I've spent hours finding a solution. So happy to have my email back on my phone. Turned Wi-Fi back on after my email was added, no problems.


IMAP Account Information: Change host name to mobile.charter.net for incoming and outgoing and enter your username and password in both sections, save, done!


Charter email still not working with apple mail. Any suggestions?

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