Purchases on Homescapes

there is a lot more money being withdrawn from my account, then was advertised on Homescapes. When I look at my purchases, it has the amount selected when I purchased. However, the money that came out of my account for a 9.99 package was $52 and change. At first I thought it was recent packages added up, but it’s happened now multiple times with significantly more being taken for my bank account. I have checked the terms and it does not have anything about excessive fees for purchases. Please help.

Posted on Jun 26, 2023 3:48 AM

Top-ranking reply

pjswiz

Level 5

5,556 points

Posted on Jun 26, 2023 5:21 AM

Hello Anya7,

If you purchases these on an Apple device and they're linked to your Apple ID, you can visit reportaproblem.apple.com to see the charges more in depth and request a refund if needed - Request a refund for apps or content that you bought from Apple - Apple Support.

I would advise changing your Apple ID password and device passcodes if you believe this charge to be unauthorized. The refund request, if approved, will take a few business days before being returned and will return to the original payment method used to pay for them. I would also advise to stop using this app if it continues to charge you without your consent.

Also please verify it is not a subscription purchase.

I hope this helps!

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Purchases on Homescapes

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