Bluetooth connection unsuccessful

Every time I want to use my airpods they wont connect to the airpods I have to always removed them from my Bluetooth list and reconnect them? They will appear in my Bluetooth list but wont connect it give me an error that unsuccessful connection and to make sure they are on and in range? Is this normal?

AirPods (2nd generation)

Posted on Jun 27, 2023 8:47 AM

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Question marked as Top-ranking reply

Posted on Jun 28, 2023 12:32 PM

Hi iliana174,


With your AirPods not connecting as expected the best steps to take can be found here: If your AirPods won't connect - Apple Support


If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.


Should the behavior persist after resetting your AirPods we recommend reaching out for additional support in your region. You can explore options here: Get Support


Take care!

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1 reply
Question marked as Top-ranking reply

Jun 28, 2023 12:32 PM in response to iliana174

Hi iliana174,


With your AirPods not connecting as expected the best steps to take can be found here: If your AirPods won't connect - Apple Support


If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.


Should the behavior persist after resetting your AirPods we recommend reaching out for additional support in your region. You can explore options here: Get Support


Take care!

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Bluetooth connection unsuccessful

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