I signed up for a family subscription on Apple Music. my wife is in family sharing, but still, Apple Music does not work on her phone and asks to pay for a subscription. although I bought a family subscription

I signed up for a family subscription on Apple Music. my wife is in family sharing, but still, Apple Music  does not work on her phone and asks to pay for a subscription. although I bought a family subscription

Posted on Jun 28, 2023 7:46 AM

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1 reply

Jun 29, 2023 1:55 PM in response to Prohor39

Hey Prohor39,


First, we'd recommend reviewing the following article to ensure that your Family Sharing is set up as expected and that you were able to successfully add your wife to the Family Sharing group: Set up Family Sharing - Apple Support


We'd then recommend reviewing this article to ensure that the Apple Music Family subscription is set up as expected: Get an Apple Music family subscription - Apple Support


If that doesn't help, you may want to provide some additional information about the situation.


Which model of phone is this issue occurring on?


If your wife signs into Apple Music with her Apple ID on another device, does the same issue occur?


Thanks!

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I signed up for a family subscription on Apple Music. my wife is in family sharing, but still, Apple Music does not work on her phone and asks to pay for a subscription. although I bought a family subscription

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