Your account update software asks for the previously tied cell phone number that is no longer in use. I cannot log in to my email number with the same cell phone number as my email address, nor can I use the same cell phone number to receive a verification code.
iPhone XR
Speak directly to Customer Support.
World-wide Apple Support -
Contact Apple for support and service – Apple Support
M1 Mac mini, macOS 13.4; Watch, series 7 GPS/cellular, watchOS 9.5.2; iPad Pro 2nd Gen, iPadOS 16.5; iPhone 12 Pro, iOS 16.5; TV 4th Gen, tvOS 16.5; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2
Speak directly to Customer Support.
World-wide Apple Support -
Contact Apple for support and service – Apple Support
M1 Mac mini, macOS 13.4; Watch, series 7 GPS/cellular, watchOS 9.5.2; iPad Pro 2nd Gen, iPadOS 16.5; iPhone 12 Pro, iOS 16.5; TV 4th Gen, tvOS 16.5; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2
The cell phone number is no longer in use
