The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Littleben46 Author

Level 1

4 points

It’s not letting me add a payment card because it’s saying it’s disabled in my App Store and music

It’s saying my apple is disabled so it’s not letting me download or add a credit card because it’s disabled

iPhone 6s Plus, iOS 14

Posted on Jun 29, 2023 8:07 PM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,811 points

Posted on Jun 29, 2023 8:34 PM

Hello,

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 or Contact Apple for support and service - Apple Support

If it is another reason, post with more details.

View in context

It’s not letting me add a payment card because it’s saying it’s disabled in my App Store and music

Similar questions