mophie 3-in-1 travel charger with MagSafe

Resolution:

I bought my product in May 2023. It starts and stops charging every second. I contacted Apple Support and I was directed to contact Mophie support.

Mophie Support at Shop ZAGG.com for mobile accessories from our industry-leading brands—mophie, InvisibleShield, ZAGG, BRAVEN, IFROGZ, Gear4 and more.

1. Created a login
2. Registered the Mophie Travel Charger (mophie 3-in-1 travel charger with MagSafe) that I purchased from the Apple Store.
3. Issued a warranty replacement.

*Required to pay a shipping fee.

*You might might be required to ship the defective device to Zagg (Mophie) so they can confirm the device is defective.

Hope this helps!

From 9to5mac.com today:

"mophie has resolved the intermittent charging issue with the 3-in-1 travel charger with MagSafe. To get charging again, mophie will ship affected customers a firmware update kit within the next 2 weeks that allows them to easily update the product within 2 minutes. To receive this kit, customers should contact ZAGG customer care by emailing travelcharger@mophie.com. The kit is free of charge and will ship as soon as it is available. Only one kit is needed regardless of how many 3-in-1 travel chargers you own.”

https://9to5mac.com/2023/07/31/mophie-firmware-fix-for-3-in-1-travel-charger/

Thank-you for replying, Bill.

I just returned mine for a full refund at my local Apple Store in Canada; they told me now that since it has been recalled Apple will honour all returns, no problem! Good Luck!

I just went to my local Apple Store and Apple confirmed they have recalled the Mophie 3-in-1 Travel Charger and gave me a full refund on the spot, no questions asked. BTW, I got it as a Christmas present and it was purchased December 01 2022 and I had the receipt.

FYI, I had earlier received the same email last week from Zagg (Mophie) copied below:

"I would like to follow up on the issue you recently reported.

We are aware of an issue with our mophie 3-in-1 travel charger with MagSafe which can cause intermittent charging with your device.

After investigating further, we have identified the issue and will release a firmware update as soon as possible.

We will resolve this issue and will keep you informed once further information is available.

Thank you for your patience and we are sorry for the inconvenience.

All the best"

OK, So I'm in the UK, I just contacted Apple Support on 0800 048 0408.

Initially they didn't know anything about any recall or problem with the item and offered to replace it. I explained that they have all stopped working and told him about the chat on here and that some people have already had refunds.

He had to take it to a higher level but eventually came back to me and agreed that I can return it for a refund. They're sending me labels to print out and I can take it to a drop off point or a courier will come to collect it. I should receive the refund back to my card in 3-5 days. He also asked for the details of this chat so that he can look into it further.

As I said, I'm in the UK, so I don't know if it will be the same in other countries.

I have two of these chargers. Mophie/Zagg sent out the firmware and it solved the 'pinging' issue and everything charges. But they have not solved the original issue of needing to unplug and replug the power for the MagSafe phone charger to work. I leave mine plugged in and closed when not in use. Open it up and place my devices for charging. It is usual that I need to reconnect the power for the phone to charge.

This was/is an issue before they had the pinging problem.

I am waiting for a reply from Mophie.

Thanks. I was able to register and request a replacement. It seems like a fair number of us are doing this, which makes me wonder if the product will stop working again. I only purchased mine in Nov 2022.

For others be careful of which region you are registering against, check the site address. I'm in the UK (en-uk) and my serial number did not match when I was registered and logged into the US site (en-us)

UPDATE FOR OWNERS OF MOPHIE 3 in 1 CHARGER. See recent response from Zagg on July 14, 2023.

I would like to follow up on the issue you recently reported.

We are aware of an issue with our mophie 3-in-1 travel charger with MagSafe which can cause intermittent charging with your device.

After investigating further, we have identified the issue and will release a firmware update as soon as possible.

We will resolve this issue and will keep you informed once further information is available.

Thank you for your patience and we are sorry for the inconvenience.

All the best,

Al

I’m replying to my update. I just returned the new Mophie I bought 2 weeks ago at an Apple Store. The rep told me Apple will provide a refund no matter the receipt date. She also stated they are supposed to be taking it off the shelves. I didn’t confirm that with a manager though. So attempt a return at your own risk😂. The problem is I can’t find the receipt for for charger I bought last year. I also have tried multiple times to register my older Mophie on the Zagg website to no avail.

I just called Apple store near me. I am in Canada.

They are aware of the issue and have stopped selling these devices.

They said to bring the charger in with my order info (I ordered via Apple online store a coupla months ago) for a full credit.

So that is my next step.

I will buy the Apple Magsafe Duo because am travelling soon and need something reliable and don’t want bring a whack of cables with me.

I went to the Apple Store yesterday with both my defective units hoping to return them. Instead they had replacements units in stock with the new firmware. They confirmed these new units were sent from Mophie directly with the updated firmware. Apparently the Rep I spoke with said they were briefed that morning on these units. Let’s hope for the best.

They did a return on my 11 month old units and purchase of the new ones. So I now have another 2 year warranty on these. Hoping I don’t have any issues as these are used daily at home but GREAT for traveling. My recent trip required me and my wife to use a bunch of cables since my Mophie’s were unusable. Didn’t want to buy any new charges until I knew what I was doing with the Mophies.

If you bought from the Apple Store (online or a bricks and mortar store) and have the receipt or web order number - call Apple Support and tell them, they should kick off a return process and give you a full refund.

They did for me (I'm in the UK) and for others as posted above.

Lift up the disc that the watch charges on. It’s on the back

I have just recieved an answer on my frustating e-mail to mophie,..

Hello Martijn,

I understand your frustration, thank you for reaching back out to me. 

We have recently learned that this is a wide issue many customers are experiencing and we are actively investigating the problem and working on a solution. In the interim, we would appreciate it if you could reply back with the serial number on the travel charger (found behind the watch puck). We apologize for any inconvenience caused and will provide updates soon. Thank you for your patience.

I contacted customer service for ZAGG and they informed me that many of us have this problem with this travel charger after the last iOS update and they do not know what they are going to do for replacement versus any other solution. This is an expensive product not to have a solution for.