mophie 3-in-1 travel charger with MagSafe

I got the same response martijn112, guess the only thing left to do is wait, my 3in1 died last monday the 3rd of July.

----

Thank you for contacting ZAGG. It looks like you may be having some charging issues with your 3-in-1 travel charger with MagSafe. We are aware of this issue and are actively investigating the problem and working on a solution.

In the interim, we would appreciate it if you could reply back with the serial number on the travel charger (found behind the watch puck).

We apologize for any inconvenience caused and will provide updates soon. Thank you for your patience.

All the best,

Do not buy this. It was $150 and I’m on my second one and that broke too. Same issue of on and off randomly . This company makes a horrible product which is only that much more aggravating because of their zero customer service. Do not buy this product unless you have $150 to burn and don’t mind being frustrated beyond belief. The kicker was they replaced my broken product with a “factory refurbished product.“ Which had the exact same issue of turning on and off randomly.

I am noticing that all of these complaints are within days of each other. And my second one works no better. I’m starting to think this is a software problem with an apple update issue.

Hi there,

unfortunately I have to tell a very similar story to the other ones. Basically in the middle of the night about a little more than a week ago, my iPhone as well as my Apple Watch continuously stopped and started charging in a cycle. As you all said just as if you’d remove it from the charger and put it back. It was actually the repeated charging “ping” noise that awoke me.

Not sure why exactly this happened at that time, but reading all your comments it seems that it must be something firmware related.

In any case I need to find my purchase receipt from the Apple Store otherwise there’s no hope of a replacement at all - unless this issue can be fixed as well over-the-air.

Best

Stephan

I’m having the same exact issue with both of the chargers I purchased on June ‘22. Apple said I need to reach out to Mophie (ZAGG) and I’m not able to do a warranty replacement or even switch it out for a different product.

wait time for customer service is over 25 minutes and I’m assuming it’s because they are being bombarded with this.

just going to send them an email and wait to hear back about an update.

Same here. Purchased in january 2023 from an apple store, sent to zagg and same email. Maybe it’s time to massively turn to socials and see if that helps as this does not only reflect badly onto zagg/mophie, but also Apple.

You don’t. The return requires a serial number or registration number. This item has no serial number so that’s just for frustration purposes. The registration number is only obtained if you’ve registered that item for warranty purposes. If you were like, I, I would never think to register a charger. You can attempt to register the item which broke or you’ll have to call the company. That had me on hold for close to two hours. I think they have one person working for the company. The owners on the beach and some tropical climate, laughing. And counting our money.

You can register the product on the zagg site, the serial number is on the back of the watch puck.

I have registrated the charger later when it didn’t work anymore.

maybe it’s time to start a claim to zagg

I registered my serial number with ZAGG and sent them an email. I got the same response many others are getting about the issue being “actively investigated” and emailed them back my serial number. This sounds oddly like a software issue that they are likely trying to figure out on the fly. It would be comforting if they could just vocalize that.

You might be right that we should turn on the socials. This was an Apple exclusive product that they apparently aren’t taking any responsibility for. Really the only reason I considered paying the price they were asking for was because it was backed by Apple. I wish I had just bought the Apple MagSafe Duo Charger instead…

Hello,

i just recieved this e-mail from Zagg,..

I would like to follow up on the issue you recently reported.

We are aware of an issue with our mophie 3-in-1 travel charger with MagSafe which can cause intermittent charging with your device.

After investigating further, we have identified the issue and will release a firmware update as soon as possible.

We will resolve this issue and will keep you informed once further information is available.

Thank you for your patience and we are sorry for the inconvenience.

Having same issue.

Brand new and worked fine for a coupla weeks then not.

Tried everything with no luck.

Created warranty replacement but Zagg cancelled and after lots of support messages back and forth I was just told they are aware of the issue and working on a fix.

Apparently they feel a firmware fix will do it.

But no exact ETA yet.

Hope this helps!

UPDATE FOR OWNERS OF MOPHIE 3 in 1 CHARGER. See recent response from Zagg on July 14, 2023.

I would like to follow up on the issue you recently reported.

We are aware of an issue with our mophie 3-in-1 travel charger with MagSafe which can cause intermittent charging with your device.

After investigating further, we have identified the issue and will release a firmware update as soon as possible.

We will resolve this issue and will keep you informed once further information is available.

Thank you for your patience and we are sorry for the inconvenience.

All the best,

Al

I’m replying to my update. I just returned the new Mophie I bought 2 weeks ago at an Apple Store. The rep told me Apple will provide a refund no matter the receipt date. She also stated they are supposed to be taking it off the shelves. I didn’t confirm that with a manager though. So attempt a return at your own risk😂. The problem is I can’t find the receipt for for charger I bought last year. I also have tried multiple times to register my older Mophie on the Zagg website to no avail.

I have payed 35 euro for a new also not working one and zagg won’t give me a refund.

now I have the warranty item shipped to zagg(Ireland) And i am from the Netherlands. They have let me payed the new charger with credit card so that they can charge me a new one if the one I have send will not arrive. 😫

I just called Apple store near me. I am in Canada.

They are aware of the issue and have stopped selling these devices.

They said to bring the charger in with my order info (I ordered via Apple online store a coupla months ago) for a full credit.

So that is my next step.

I will buy the Apple Magsafe Duo because am travelling soon and need something reliable and don’t want bring a whack of cables with me.