mophie 3-in-1 travel charger with MagSafe

I’m having the same exact issue with both of the chargers I purchased on June ‘22. Apple said I need to reach out to Mophie (ZAGG) and I’m not able to do a warranty replacement or even switch it out for a different product.

wait time for customer service is over 25 minutes and I’m assuming it’s because they are being bombarded with this.

just going to send them an email and wait to hear back about an update.

Having same issue.

Brand new and worked fine for a coupla weeks then not.

Tried everything with no luck.

Created warranty replacement but Zagg cancelled and after lots of support messages back and forth I was just told they are aware of the issue and working on a fix.

Apparently they feel a firmware fix will do it.

But no exact ETA yet.

Hope this helps!

After far too many hours spent in chat with various CS reps that either didn’t know about the charger getting pulled, the last one directed me to book an appointment with a genius at the nearest store despite having bought the charger online.

I honestly was not expecting much at this point, I showed up with the charger and a copy of the receipt, explained my case again and the genius escalated to their manager and had the refund authorized.

I am both happy Apple Store employees are this efficient and that I’m finally done with this mophie charger for good.

This took place at the downtown store in Montreal (Canada), the issue is known and the refund procedure for it is duly applied. Props to them again.

Today I received an email to order the firmware fix. But they charged 26 CAD to ship it! No option unless stay with a broken device. They should at least give the option go return to the apple store if we want to.

Hi Bill,

I had to talk with them via chat to initiate the return. It wouldn’t let me do it the normal way either.

rymac

I got the same response martijn112, guess the only thing left to do is wait, my 3in1 died last monday the 3rd of July.

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Thank you for contacting ZAGG. It looks like you may be having some charging issues with your 3-in-1 travel charger with MagSafe. We are aware of this issue and are actively investigating the problem and working on a solution.

In the interim, we would appreciate it if you could reply back with the serial number on the travel charger (found behind the watch puck).

We apologize for any inconvenience caused and will provide updates soon. Thank you for your patience.

All the best,

You can register the product on the zagg site, the serial number is on the back of the watch puck.

I have registrated the charger later when it didn’t work anymore.

maybe it’s time to start a claim to zagg

Actually yes. Like you, the firmware worked. But the continuous charging when plugged in does not. Plug in once. all pods charge. Leave plugged in and come back another day, and none of the pods charge. Re-plug and they all charge. Customer Service has now offered me a refund for both of my units.

I am trying to decide if I want to return one or both. Reason is that I use one when traveling and it is convenient to pack away. The other is left on my kitchen counter for normal charging.

Mous has a really nice setup. It also has an extra USB C outlet. While not foldable and in two parts with the watch pod, and expensive; I think I will go with that one. And now that we are talking--I will return both! Just was away for a weekend and would have been nice to have the extra C output. This trumps the nice packaging. I can live without it and pack it just the same.

It looks like Apple is now accepting returns of this item through the Apple Store. I was able to process my return online through the Apple Store.

Likewise, I received the firmware updater yesterday, and now both of my travel chargers are working again!

I did this too, but it didn't work for me unfortunately. Mophie sent me out a new one, which does work.

I currently have 2 of these and both are intermittently charging. My watch and iPhone goes through the charging animation as if I’m removing and placing it back on the charging mat. This occurred about a week for both mats and I have not been able to solve the issue. I already had one replaced under warranty about 6 months ago and will now need to file for 2 more replacements. I have tried different blocks and cables but it did not help.

I registered my serial number with ZAGG and sent them an email. I got the same response many others are getting about the issue being “actively investigated” and emailed them back my serial number. This sounds oddly like a software issue that they are likely trying to figure out on the fly. It would be comforting if they could just vocalize that.

Hi. I have had the same issue as you all. its a shame as when it worked it was a great product.

After reading all these comments I rang Apple as I had purchased it online and they have given me a full refund. I told them I had read that Apple have recalled the product.

Thanks everyone for posting here.

I have had the same issue for months now, but thought it was my new phone. I used the information posted in the most current reply and went to the Zagg website where there was a flash drive offered for free to update the firmware. No shipping cost either. It’s been ordered, I’ll see how it goes!