mophie 3-in-1 travel charger with MagSafe

Hi Bill! I'm in Vancouver, Canada and when I call to call my store directly I am redirected to a main number located in the USA. Would you mind sharing with me which part of Canada you are in? I'm hoping for the the Apple store to help me too (they refused a few weeks ago!). Thank-you!

Sure.

I am in Ontario.

Called the nearest Apple store which is in Newmarket.

Hey things have heated up over time with this.

Maybe Apple has gotten involved form a customer servive perspective?

Hope this helps.

Bill

Hi Rymac- are you in the USA or Canada?

In Canada, when I try to initiate a return via the online store (thru the check return eligibility option), I get a screen that says “Your item is no longer eligible for return”

Thanks!

Bill

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Thank-you for replying, Bill.

I just returned mine for a full refund at my local Apple Store in Canada; they told me now that since it has been recalled Apple will honour all returns, no problem! Good Luck!

Ahh great to hear it wirked out for you!

You have gotta appreciate Apple stepping up.

And am sorry to see Zagg in this situation!

Suspect they will resolve (with help from Apple if necessary.

Take care and all the best!!!

Bill

Hi. I have had the same issue as you all. its a shame as when it worked it was a great product.

After reading all these comments I rang Apple as I had purchased it online and they have given me a full refund. I told them I had read that Apple have recalled the product.

Thanks everyone for posting here.

I responded to my ticket with Zagg/Mophie last Thursday about how they would be pushing a firmware update. It was the weekend, so I don’t expect any answer until roughly end of week.

I have had no luck with apple customer support via chat or phone call about a potential return / refund.

I just went to my local Apple Store and Apple confirmed they have recalled the Mophie 3-in-1 Travel Charger and gave me a full refund on the spot, no questions asked. BTW, I got it as a Christmas present and it was purchased December 01 2022 and I had the receipt.

FYI, I had earlier received the same email last week from Zagg (Mophie) copied below:

"I would like to follow up on the issue you recently reported.

We are aware of an issue with our mophie 3-in-1 travel charger with MagSafe which can cause intermittent charging with your device.

After investigating further, we have identified the issue and will release a firmware update as soon as possible.

We will resolve this issue and will keep you informed once further information is available.

Thank you for your patience and we are sorry for the inconvenience.

All the best"

OK, So I'm in the UK, I just contacted Apple Support on 0800 048 0408.

Initially they didn't know anything about any recall or problem with the item and offered to replace it. I explained that they have all stopped working and told him about the chat on here and that some people have already had refunds.

He had to take it to a higher level but eventually came back to me and agreed that I can return it for a refund. They're sending me labels to print out and I can take it to a drop off point or a courier will come to collect it. I should receive the refund back to my card in 3-5 days. He also asked for the details of this chat so that he can look into it further.

As I said, I'm in the UK, so I don't know if it will be the same in other countries.

Many thanks for the advice. Mine was 7 days past 12 months old, yet the UK Apple Store had no issues agreeing to take it back for a full refund. UPS booked to pick it up in the next 2 business days.

Certainly cannot fault Apple's customer service team and policies.

Same for me.

Returned to Apple Store in Ontario, Canada for full refund.

Mine was new and barely used before this issue.

Thanks Apple for supporting your customer base!!!!

This is why I always buy from Apple (for decades now).

Bill

Identical issue here. Just went out and bought a cheaper ZUMSEY one and am re-using the Morphie case to carry it in. Ridiculous. Build quality on the Morphie one much better so hopefully they do actually release a firmware update (not sure how that's going to be deployed) so that I can start using it again.

After far too many hours spent in chat with various CS reps that either didn’t know about the charger getting pulled, the last one directed me to book an appointment with a genius at the nearest store despite having bought the charger online.

I honestly was not expecting much at this point, I showed up with the charger and a copy of the receipt, explained my case again and the genius escalated to their manager and had the refund authorized.

I am both happy Apple Store employees are this efficient and that I’m finally done with this mophie charger for good.

This took place at the downtown store in Montreal (Canada), the issue is known and the refund procedure for it is duly applied. Props to them again.

If you bought from the Apple Store (online or a bricks and mortar store) and have the receipt or web order number - call Apple Support and tell them, they should kick off a return process and give you a full refund.

They did for me (I'm in the UK) and for others as posted above.

I went to the Apple Store yesterday with both my defective units hoping to return them. Instead they had replacements units in stock with the new firmware. They confirmed these new units were sent from Mophie directly with the updated firmware. Apparently the Rep I spoke with said they were briefed that morning on these units. Let’s hope for the best.

They did a return on my 11 month old units and purchase of the new ones. So I now have another 2 year warranty on these. Hoping I don’t have any issues as these are used daily at home but GREAT for traveling. My recent trip required me and my wife to use a bunch of cables since my Mophie’s were unusable. Didn’t want to buy any new charges until I knew what I was doing with the Mophies.