mophie 3-in-1 travel charger with MagSafe

As you have paid with credit card , you should be able to get a refund from your card provider. Make enquiries x

LOL - I got the same "F*** You" message - I even wrote them more than a week ago, haven't heard a thing.

But I recieved my Firmware dongle today - It solved the problem with the 3-in-1

Thank you for this! I was able to do the same and now awaiting a replacement to be shipped as well.

For reference, I purchased mine in February of 2022, registered it today on their site, and was able to request a replacement

I have the same problem!

bought mine in januari en have issues since last month.

Registered my charger on zagg site and got warranty replacement. ( I had to pay 35 euro for shipping costs in total from and to Ireland)

Now I have recieved the new charger and guess what….

Same problem.

The service at zagg is very bad that they let you place the warranty replacement and after you’ll notice that you have to pay all shipping costs.

I have the exact same problem. I bought mine in Sept 22 and it’s been fine up until recently now it just pings on and off on all three charging pads and is completely unusable.

Ive contacted Mophie and they say it’s a known problem that they’re working on and they’ll keep me updated. I’m not happy with that answer as it was a pretty expensive item. I have gone back and told them that is not good enough, and I’m waiting to hear back.

I’m surprised so many have the same issue as me with this product, I got this in April 2023 for my partner and the central piece (phone) stopped working overnight - I tried with different power bricks, cables, even phones to no avail.

Apple sent me to mophie/Zagg for support, I filled a replacement claim only to have it rejected - with the sole explanation the product is no longer available.

Went back to Apple for a refund as I cannot get a replacement, got tossed to 6 or 7 agents, only to be told they won’t do anything.

A $200 charger that lasts a bit over 3 months that gets no support whatsoever is the textbook definition of a scam.

Lesson learned, I just never expected this sort of crap from Apple (they don’t make the charger but they sell it).

I am on my third 3-1 travel charger and now have the same issue…again. I worked with Mophie, now Zagg, customer support over the course of a few months on the issue with my first charger. They asked me to send it in to them, so I did immediately. Then they said don’t send it in because they were going to send out a firmware fix. I followed up letting them know what happened and got no response. So when I received the firmware fix I had no device to update. It took me 3 months to sort that out and finally they decided just to send me a replacement. When the replacement arrived I plugged it in and set it up. When I removed my phone the next morning the whole charging connection came off attached to the phone. So back I went to Zagg customer support, retelling my story again. They sent me a third device. About 8 months later I have the same issue of my phone not charging. Never again, goodbye Mophie and Zagg.

Just search for firmware - I ordered it on the EU site - Had to pay 5 EUR in transport though.

I received the firmware update. I used it for my 2 devices - easy as pie - both seem to be fixed now.

Yup exactly the same symptoms - worked flawlessly since I bought it last year, and since yeasterday keeps doing the ping thing with phone and watch (and also explains why my airpods weren't charged when I thought they were)

So I have sent the model number of my phone in my watch to Zagg, and they are trying to figure out how to fix the recent iOS upgrade as this is an Apple only product. I think this is Apple‘s responsibility to figure out why the last upgrade is not functional with this charging system I’m very frustrated with this whole process.

Do not buy this. It was $150 and I’m on my second one and that broke too. Same issue of on and off randomly . This company makes a horrible product which is only that much more aggravating because of their zero customer service. Do not buy this product unless you have $150 to burn and don’t mind being frustrated beyond belief. The kicker was they replaced my broken product with a “factory refurbished product.“ Which had the exact same issue of turning on and off randomly.

I am noticing that all of these complaints are within days of each other. And my second one works no better. I’m starting to think this is a software problem with an apple update issue.

Hi there,

unfortunately I have to tell a very similar story to the other ones. Basically in the middle of the night about a little more than a week ago, my iPhone as well as my Apple Watch continuously stopped and started charging in a cycle. As you all said just as if you’d remove it from the charger and put it back. It was actually the repeated charging “ping” noise that awoke me.

Not sure why exactly this happened at that time, but reading all your comments it seems that it must be something firmware related.

In any case I need to find my purchase receipt from the Apple Store otherwise there’s no hope of a replacement at all - unless this issue can be fixed as well over-the-air.

Best

Stephan

You don’t. The return requires a serial number or registration number. This item has no serial number so that’s just for frustration purposes. The registration number is only obtained if you’ve registered that item for warranty purposes. If you were like, I, I would never think to register a charger. You can attempt to register the item which broke or you’ll have to call the company. That had me on hold for close to two hours. I think they have one person working for the company. The owners on the beach and some tropical climate, laughing. And counting our money.

Same for me.

Returned to Apple Store in Ontario, Canada for full refund.

Mine was new and barely used before this issue.

Thanks Apple for supporting your customer base!!!!

This is why I always buy from Apple (for decades now).

Bill