mophie 3-in-1 travel charger with MagSafe

I have had the same issue for the past few days and thought I was going crazy. I tried to request a replacement through their site, but I am getting the message, "This product is no longer available. Please contact customer care for options."

The contact form is hidden. I submitted a ticket but have not received a ticket number or anything. Any ideas? I feel that I gave away £169 to Morphie. What is Apple's official response to their partner for a product sold exclusively in Apple Stores? Can I return it to the Apple Store and request a refund or a replacement?

Im really glad Mophie is solving this because I tried earlier this month to order a replacement from ZAGG website but it said the product was out of stock and I should go directly to Apple to get the replacement (I live in Mexico and they said that was the proper course of action), and then at Apple they said that since I bought it a year ago and it is not an Apple product they couldn’t replace it as it was not covered by their warranty, which honestly left me pretty mad at both Apple and Mophie. I’m glad I didn’t throw it out, I just ordered the firmware update kit with 0 shipping costs, hopefully that solves it because I did like this charger a lot, especially when traveling

Did you ever get a response? I’m now in the exact same boat as you - got the firmware update and has stopped the intermittent charging, but now the middle phone charger won’t work unless I switch it off and on again!

Mine has done exactly the same today!! Anyone help with this?

It’s at the Apple store and also at the manufactures website (Zagg) but nowhere else..

But apple has this expensive product on their website so they have to sort it out!

Where do you find the serial number

The serial number is on the back of the watch charger. Lift it up to find it

Just got an answer from Zagg regarding the firmware update...

Hello Jens,

Detailed instructions will be provided once available. It should be in the next 1-2 weeks.

All the best,

xxxx

Mine just got picked up by UPS for return and a full refund. Will replace with an Anker Cube. Never had issues with their kit.

Same exact issue here. Have had the charger for roughly a year now. Phone and watch keep going from charging to not charging repeatedly. Have tried different outlets, charging blocks, and cables. All the same result/issue

I'm having the same issue as the Author of this thread. I did want to point out that prior to this issue I had to unplug and plug it back in a few times to get it to work. That no longer works. I bought 3 of these as Christmas gifts. Seems like Apple may need to examine this partnership and the quality of the offering.

I have the exact same problem with the Mophie 3-in-1 travel charger with magsafe. I bought it in January 2023, it worked well until about 10 days ago, when it started malfunctioning (continually reconnecting devices to charge and actually draining the batteries, not charging at all, etc.). I got a replacement from an Apple store, and within 2 days the same problem started again! It is very frustrating.... it would be nice if Apple could somehow help with this expensive product that is an "Apple exclusive", only possible to purchase through the Apple store?

Same here. Purchased in january 2023 from an apple store, sent to zagg and same email. Maybe it’s time to massively turn to socials and see if that helps as this does not only reflect badly onto zagg/mophie, but also Apple.

You might be right that we should turn on the socials. This was an Apple exclusive product that they apparently aren’t taking any responsibility for. Really the only reason I considered paying the price they were asking for was because it was backed by Apple. I wish I had just bought the Apple MagSafe Duo Charger instead…

I have payed 35 euro for a new also not working one and zagg won’t give me a refund.

now I have the warranty item shipped to zagg(Ireland) And i am from the Netherlands. They have let me payed the new charger with credit card so that they can charge me a new one if the one I have send will not arrive. 😫