mophie 3-in-1 travel charger with MagSafe

Today I received an email to order the firmware fix. But they charged 26 CAD to ship it! No option unless stay with a broken device. They should at least give the option go return to the apple store if we want to.

I got an email today to order the item on the link below. I went to place my order but they are charging for the shipping which I don’t agree with! Waiting to hear back

https://uk.zagg.com/firmware-update-kit/

I also recieved the e-mail. They are mad at zagg to charge shipping costs. After I already payed 35 euro to get the replacement at home.

Isn’t there anything we could do?

One more bad thing for me, the broke charger I had to ship back to zagg is lost in shipment. So they will probably charge a new one to..

I have insured the package to 100 euro but first there will be a very long investigation from the shipping company😫

I can't even order it. I'm living in Germany and went to the European website but the option to put it into my cart is just greyed out.

I tried ordering from the American website and it says "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address."

Im really glad Mophie is solving this because I tried earlier this month to order a replacement from ZAGG website but it said the product was out of stock and I should go directly to Apple to get the replacement (I live in Mexico and they said that was the proper course of action), and then at Apple they said that since I bought it a year ago and it is not an Apple product they couldn’t replace it as it was not covered by their warranty, which honestly left me pretty mad at both Apple and Mophie. I’m glad I didn’t throw it out, I just ordered the firmware update kit with 0 shipping costs, hopefully that solves it because I did like this charger a lot, especially when traveling

Has anyone else tried to use the 50% discount code they sent out this week as a gesture of goodwill?

I tried to order a couple of Mophie products with it and it says that the discount code is not valid.

Have tried to ask them but I just keep getting an answer about the firmware update.

Am going round in circles.

I received it as a gift right after it came out. It worked for a month then the MagSafe phone pad stopped working and hasn’t worked ever since.

the AirPod pad is finicky so I’ve literally only been able to use this expensive piece of junk as a watch charger.

I have two of these chargers. Mophie/Zagg sent out the firmware and it solved the 'pinging' issue and everything charges. But they have not solved the original issue of needing to unplug and replug the power for the MagSafe phone charger to work. I leave mine plugged in and closed when not in use. Open it up and place my devices for charging. It is usual that I need to reconnect the power for the phone to charge.

This was/is an issue before they had the pinging problem.

I am waiting for a reply from Mophie.

Did you ever get a response? I’m now in the exact same boat as you - got the firmware update and has stopped the intermittent charging, but now the middle phone charger won’t work unless I switch it off and on again!

Actually yes. Like you, the firmware worked. But the continuous charging when plugged in does not. Plug in once. all pods charge. Leave plugged in and come back another day, and none of the pods charge. Re-plug and they all charge. Customer Service has now offered me a refund for both of my units.

I am trying to decide if I want to return one or both. Reason is that I use one when traveling and it is convenient to pack away. The other is left on my kitchen counter for normal charging.

Mous has a really nice setup. It also has an extra USB C outlet. While not foldable and in two parts with the watch pod, and expensive; I think I will go with that one. And now that we are talking--I will return both! Just was away for a weekend and would have been nice to have the extra C output. This trumps the nice packaging. I can live without it and pack it just the same.

I have had the same issue for months now, but thought it was my new phone. I used the information posted in the most current reply and went to the Zagg website where there was a flash drive offered for free to update the firmware. No shipping cost either. It’s been ordered, I’ll see how it goes!

I am on my third 3-1 travel charger and now have the same issue…again. I worked with Mophie, now Zagg, customer support over the course of a few months on the issue with my first charger. They asked me to send it in to them, so I did immediately. Then they said don’t send it in because they were going to send out a firmware fix. I followed up letting them know what happened and got no response. So when I received the firmware fix I had no device to update. It took me 3 months to sort that out and finally they decided just to send me a replacement. When the replacement arrived I plugged it in and set it up. When I removed my phone the next morning the whole charging connection came off attached to the phone. So back I went to Zagg customer support, retelling my story again. They sent me a third device. About 8 months later I have the same issue of my phone not charging. Never again, goodbye Mophie and Zagg.

Hi. I only just realised that the problem was solvable - thought I had a broken wire.

Sadly, Zagg has no dongle any more and tho they promised to send one "when becomes available", I am not holding my breath.

Any chance of you (or someone else reading this) sending me one as you will not need it again? I would pay for postage. I am in the UK.

Andras

Mine has done exactly the same today!! Anyone help with this?

Your link gives me black buttons here, to order ...