mophie 3-in-1 travel charger with MagSafe

Hi Bill! I'm in Vancouver, Canada and when I call to call my store directly I am redirected to a main number located in the USA. Would you mind sharing with me which part of Canada you are in? I'm hoping for the the Apple store to help me too (they refused a few weeks ago!). Thank-you!

Sure.

I am in Ontario.

Called the nearest Apple store which is in Newmarket.

Hey things have heated up over time with this.

Maybe Apple has gotten involved form a customer servive perspective?

Hope this helps.

Bill

Hi Rymac- are you in the USA or Canada?

In Canada, when I try to initiate a return via the online store (thru the check return eligibility option), I get a screen that says “Your item is no longer eligible for return”

Thanks!

Bill

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Ahh great to hear it wirked out for you!

You have gotta appreciate Apple stepping up.

And am sorry to see Zagg in this situation!

Suspect they will resolve (with help from Apple if necessary.

Take care and all the best!!!

Bill

I responded to my ticket with Zagg/Mophie last Thursday about how they would be pushing a firmware update. It was the weekend, so I don’t expect any answer until roughly end of week.

I have had no luck with apple customer support via chat or phone call about a potential return / refund.

Many thanks for the advice. Mine was 7 days past 12 months old, yet the UK Apple Store had no issues agreeing to take it back for a full refund. UPS booked to pick it up in the next 2 business days.

Certainly cannot fault Apple's customer service team and policies.

Identical issue here. Just went out and bought a cheaper ZUMSEY one and am re-using the Morphie case to carry it in. Ridiculous. Build quality on the Morphie one much better so hopefully they do actually release a firmware update (not sure how that's going to be deployed) so that I can start using it again.

I got an email today to order the item on the link below. I went to place my order but they are charging for the shipping which I don’t agree with! Waiting to hear back

https://uk.zagg.com/firmware-update-kit/

I also recieved the e-mail. They are mad at zagg to charge shipping costs. After I already payed 35 euro to get the replacement at home.

Isn’t there anything we could do?

One more bad thing for me, the broke charger I had to ship back to zagg is lost in shipment. So they will probably charge a new one to..

I have insured the package to 100 euro but first there will be a very long investigation from the shipping company😫

I can't even order it. I'm living in Germany and went to the European website but the option to put it into my cart is just greyed out.

I tried ordering from the American website and it says "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address."

Has anyone else tried to use the 50% discount code they sent out this week as a gesture of goodwill?

I tried to order a couple of Mophie products with it and it says that the discount code is not valid.

Have tried to ask them but I just keep getting an answer about the firmware update.

Am going round in circles.

I received it as a gift right after it came out. It worked for a month then the MagSafe phone pad stopped working and hasn’t worked ever since.

the AirPod pad is finicky so I’ve literally only been able to use this expensive piece of junk as a watch charger.

Hi. I only just realised that the problem was solvable - thought I had a broken wire.

Sadly, Zagg has no dongle any more and tho they promised to send one "when becomes available", I am not holding my breath.

Any chance of you (or someone else reading this) sending me one as you will not need it again? I would pay for postage. I am in the UK.

Andras

It’s good to know you’ve tried to swap the cables and it didn’t help; thank-you for your post!

Please let us know what their next answer will be😊