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Have had the charger for just over a month now and plugged in and not moved for a couple of weeks and had been working fine. It now won’t charge my watch and keeps pinging on and off non stop and it’s hit and miss with my phone too. I have tried different cables and plugs with the same result.
I have had the same issue for the past few days and thought I was going crazy. I tried to request a replacement through their site, but I am getting the message, "This product is no longer available. Please contact customer care for options."
The contact form is hidden. I submitted a ticket but have not received a ticket number or anything. Any ideas? I feel that I gave away £169 to Morphie. What is Apple's official response to their partner for a product sold exclusively in Apple Stores? Can I return it to the Apple Store and request a refund or a replacement?
Thank you. I will try that this coming week and keep us all posted 👍🏻
As you have paid with credit card , you should be able to get a refund from your card provider. Make enquiries x
It looks like Apple is now accepting returns of this item through the Apple Store. I was able to process my return online through the Apple Store.
Hi Bill,
I had to talk with them via chat to initiate the return. It wouldn’t let me do it the normal way either.
rymac
Ahh okay makes sense.
Take care!
Bill
That’s good to know. Which country are you in ?
How frustrating. Which country are you in?
usa, east coast if it matters
Thats not fair jKopa. I have only had mine since the end of May, so maybe thats why they honoured it.
I’m in the UK btw.
I try Apple support and Apple Care to initiate return and refund - none of them know about it. There is a huge gap within Apple communication-wise.
Just got an answer from Zagg regarding the firmware update...
Hello Jens,
Detailed instructions will be provided once available. It should be in the next 1-2 weeks.
All the best,
xxxx
Mine just got picked up by UPS for return and a full refund. Will replace with an Anker Cube. Never had issues with their kit.
Any updates anyone? Extemely quit at zagg.. 😏
From 9to5mac.com today:
"mophie has resolved the intermittent charging issue with the 3-in-1 travel charger with MagSafe. To get charging again, mophie will ship affected customers a firmware update kit within the next 2 weeks that allows them to easily update the product within 2 minutes. To receive this kit, customers should contact ZAGG customer care by emailing travelcharger@mophie.com. The kit is free of charge and will ship as soon as it is available. Only one kit is needed regardless of how many 3-in-1 travel chargers you own.”
https://9to5mac.com/2023/07/31/mophie-firmware-fix-for-3-in-1-travel-charger/
The shipping costs in my case will be 4,99 euro..
mophie 3-in-1 travel charger with MagSafe
