iMessage not working after having eSim as dual sims

After changing my personal number to eSim, and use dual sim for work phone, my iMessage stopped working for either number. And in Settings-iMessage, both numbers are waiting for Verification and don't know how to verify though...

I can't send iMessage to group chat where all users are on iphones. Previously has been working fine with just my personal sim.


iPhone 13 Pro Max, iOS 16

Posted on Jun 30, 2023 3:35 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2024 5:00 AM

Update: There were two parts to this:

Initially, my network service provider did not correctly perform a sim swap to change my sim from physical sim to esim, but had instead add an esim to my account as they offer for people who want to use additional devices linked to their phones ie watches, etc.


That was step one to getting the issue resolved. Once I got them to properly do a sim swap on Wednesday this week, my smses also started coming through without issue.


Then there was iMessage - After sorting out the sim swap I then tried to activate iMessage and after switching it on I left it at that for 24 hours for the function to activate. It did not activate within the 24 hours. I then tried again and within a couple of hours the function was activated and is now working since yesterday afternoon.


So it does seems like a bit of a patience game provided the sim swap is done properly. iMessage needs sms functionality in order to activate, so if any option made for esim etc does not have the sms functionality active, iMessage will fail to activate.


If you have already sorted out the esim and smses work, then my suggestion is to select activate and leave it for atleast 24 hours. If it fails after 24 hours, try it again and leave it. Do not disable and enable repeatedly as iMessage takes time to activate.

26 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage not working after having eSim as dual sims

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.