Whenever I use my "Walk Workout" on my Apple Watch I can see my HR as I walk, but if I jog and my heart rate goes up the HR then becomes greyed out and can not longer see it. After my workout I can see my high, low, and average, but I want to see it during my workout so that I can see my HR in real time and how long it takes me to recover. I have followed all the problem solving for similar issues-not sure exactly the same-but this has not solved my problem.
If all settings normal but behaviour is irrational there is a progressive hierarchy of remedies.
Hopefully you will not need to go to the end of the list!
First make sure you are not using VPN or VPN adblockers or security apps on the iPhone. They can wreak havoc and protect nothing.
Start by force restarting the Watch and paired iPhone at the same time:-
Force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. Then while Watch is restarting,
Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
You may also want to make sure the software on the watch and iphone are both up to date to the same level. Updates are in pairs. eg iOS16.5 and watchOS 9.5 go together
Update your iPhone or iPad - Apple Support first then
Update your Apple Watch - Apple Support
Test it for a while. If it is still misbehaving...
Unpair and set up again, takes about 20 minutes.
Unpair and erase your Apple Watch – Apple Support (UK)
Set up your Apple Watch – Apple Support (UK)
If necessary unpair and setup without restoring the backup
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
and or Genius Bar Reservation and Apple Support Options - Apple
If all settings normal but behaviour is irrational there is a progressive hierarchy of remedies.
Hopefully you will not need to go to the end of the list!
First make sure you are not using VPN or VPN adblockers or security apps on the iPhone. They can wreak havoc and protect nothing.
Start by force restarting the Watch and paired iPhone at the same time:-
Force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. Then while Watch is restarting,
Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
You may also want to make sure the software on the watch and iphone are both up to date to the same level. Updates are in pairs. eg iOS16.5 and watchOS 9.5 go together
Update your iPhone or iPad - Apple Support first then
Update your Apple Watch - Apple Support
Test it for a while. If it is still misbehaving...
Unpair and set up again, takes about 20 minutes.
Unpair and erase your Apple Watch – Apple Support (UK)
Set up your Apple Watch – Apple Support (UK)
If necessary unpair and setup without restoring the backup
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
and or Genius Bar Reservation and Apple Support Options - Apple
Try a slightly tighter strap. You should be able to get a pinkie finger under the strau inside your wrist but not your index finger.
If it does it again, stop the workout and start another.
I tried a tighter band and that did not work. In addition I am still getting message from the watch asking me if I am done even when I am still working out, swinging arms etc. I have followed the suggestions for this problem also and it has not resolved, Ugh!
Thank you. I am not using VPN or security blockers. I will try the forced restart again and if that does not work will proceed with the rest of your directions. Will check back in about a week.
Heart Rate on Apple Watch
