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airpods pro 2 and iphone 7

I have my brand new AirPods Pro 2 with iPhone 7. Unfortunately I couldn’t connect them to my Apple ID. Once my GF used them with her iPhone 12 and AirPods Pro 2 have been added to her FindMy app. Now my phone says that I’m using someone else’s unknown device.

I asked my GF to delete the device from her FindMy but it didn’t help.

I don’t know what to do. AirPods case sometimes starts randomly making sound and I can’t turn it off:(

iPhone 7, iOS 15

Posted on Jun 30, 2023 10:14 PM

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Question marked as Top-ranking reply

Posted on Jul 1, 2023 5:43 AM

It sounds like the AirPods are still attached to your GF's Apple ID. Please see support document Before you sell, give away, return, or recycle your AirPods - Apple Support, consider the move to *your* Apple ID is effectively the same as a sale by your GF to remove from her ID. Check all relevant steps were completed correctly.

1 reply
Question marked as Top-ranking reply

Jul 1, 2023 5:43 AM in response to sergii112

It sounds like the AirPods are still attached to your GF's Apple ID. Please see support document Before you sell, give away, return, or recycle your AirPods - Apple Support, consider the move to *your* Apple ID is effectively the same as a sale by your GF to remove from her ID. Check all relevant steps were completed correctly.

airpods pro 2 and iphone 7

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