AMDRadeonAccelerator driver returns false

Question

AMDRadeonAccelerator driver returns false

My MacBook Pro 2018 with Ventura or other OS version is freezing a lot, sometimes it reboots straight after the login process and shows the error bellow.

I run offline diagnostics and on a iStore the staff also run the diagnostic and it always says no issues.

Please can some one Help??

Thanks

panic(cpu 0 caller 0xffffff7fabf28dfa): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345

Panicked task 0xffffff955ad02258: 7 threads: pid 154: WindowServer

Backtrace (CPU 0), panicked thread: 0xffffff908e30b0c8, Frame : Return Address

0xffffffd0f91df460 : 0xffffff801686e4fd

0xffffffd0f91df4b0 : 0xffffff80169c30a4

0xffffffd0f91df4f0 : 0xffffff80169b2b29

0xffffffd0f91df550 : 0xffffff801680e951

0xffffffd0f91df570 : 0xffffff801686e7dd

0xffffffd0f91df660 : 0xffffff801686de87

0xffffffd0f91df6c0 : 0xffffff8016fdc34b

0xffffffd0f91df7b0 : 0xffffff7fabf28dfa

0xffffffd0f91df7c0 : 0xffffff7fabedf27c

0xffffffd0f91df7f0 : 0xffffff7fabf1acbb

0xffffffd0f91df850 : 0xffffff7fac091bec

0xffffffd0f91df990 : 0xffffff7fac07c237

0xffffffd0f91dfa20 : 0xffffff7fac087653

0xffffffd0f91dfa40 : 0xffffff7fac08c3fb

0xffffffd0f91dfad0 : 0xffffff7f9738ed30

0xffffffd0f91dfb00 : 0xffffff7fac082156

0xffffffd0f91dfb90 : 0xffffff8016ee430c

0xffffffd0f91dfbf0 : 0xffffff8016f527a4

0xffffffd0f91dfc70 : 0xffffff801696f1ab

0xffffffd0f91dfcc0 : 0xffffff801684875a

0xffffffd0f91dfd60 : 0xffffff801685f4a2

0xffffffd0f91dfdd0 : 0xffffff801685fb27

0xffffffd0f91dfef0 : 0xffffff80169983a3

0xffffffd0f91dffa0 : 0xffffff801680edb6

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(597.0)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fac071000->0xffffff7fac09ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[83895531-9463-398B-B769-64D4E50936C3]@0xffffff8019291000->0xffffff80192c2fff

com.apple.iokit.IOAcceleratorFamily2(475.40.6)[5CEA519D-44FC-30EB-8622-2394570EBDD4]@0xffffff7fabed0000->0xffffff7fabf3afff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[5DDA1128-3A4A-3746-889F-9877C5F938C8]@0xffffff8017de2000->0xffffff8017e15fff

dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fac071000->0xffffff7fac09ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[83895531-9463-398B-B769-64D4E50936C3]@0xffffff8019291000->0xffffff80192c2fff

dependency: com.apple.iokit.IOReportFamily(47)[491DDA55-D371-3A28-9A77-C28DB013D8AE]@0xffffff80192d3000->0xffffff80192d5fff

dependency: com.apple.iokit.IOSurface(336.50.1)[77B6FAFD-A20E-3EA7-BE72-B31AEF840BAF]@0xffffff80193f5000->0xffffff801941dfff

com.apple.kext.AMDFramebuffer(4.1.2)[3E0F969C-6C72-3EC5-B828-C7812F0C0062]@0xffffff7f9738e000->0xffffff7f973b2fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[D342E754-A422-3F44-BFFB-DEE93F6723BC]@0xffffff8018e21000->0xffffff8018e22fff

dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fac071000->0xffffff7fac09ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[83895531-9463-398B-B769-64D4E50936C3]@0xffffff8019291000->0xffffff80192c2fff

dependency: com.apple.kext.AMDSupport(4.1.2)[02F2B7D8-2D80-3F1A-A20D-DB671728E061]@0xffffff7fab26b000->0xffffff7fab32ffff

Process name corresponding to current thread (0xffffff908e30b0c8): WindowServer

Mac OS version:

22F82

Kernel version:

Darwin Kernel Version 22.5.0: Thu Jun 8 22:22:22 PDT 2023; root:xnu-8796.121.3~7/RELEASE_X86_64

Kernel UUID: B82210B0-6371-3C15-8D2B-47C6E1FB7879

roots installed: 0

KernelCache slide: 0x0000000016400000

KernelCache base: 0xffffff8016600000

Kernel slide: 0x00000000164dc000

Kernel text base: 0xffffff80166dc000

__HIB text base: 0xffffff8016500000

System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)

System shutdown begun: NO

Hibernation exit count: 0

System uptime in nanoseconds: 34070661705

Last Sleep: absolute base_tsc base_nano

Uptime : 0x00000007eec50f83

Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000

Wake : 0x0000000000000000 0x0000000c1f55b29c 0x0000000000000000

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Zone info:

Zone map: 0xffffff808ca51000 - 0xffffffa08ca51000

. PGZ : 0xffffff808ca51000 - 0xffffff8090a52000

. VM : 0xffffff8090a52000 - 0xffffff855cd85000

. RO : 0xffffff855cd85000 - 0xffffff86f63eb000

. GEN0 : 0xffffff86f63eb000 - 0xffffff8bc271e000

. GEN1 : 0xffffff8bc271e000 - 0xffffff908ea51000

. GEN2 : 0xffffff908ea51000 - 0xffffff955ad84000

. GEN3 : 0xffffff955ad84000 - 0xffffff9a270b7000

. DATA : 0xffffff9a270b7000 - 0xffffffa08ca51000

Metadata: 0xffffffd0d2d79000 - 0xffffffd0f2d79000

Bitmaps : 0xffffffd0f2d79000 - 0xffffffd0f8d79000

...

NOT FULL REPORT

MacBook Pro 15″

Posted on Jul 1, 2023 7:45 AM

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Answer 1

Top-ranking reply

inner_peace

Level 1

8 points

Sep 30, 2023 1:41 PM in response to paka22

My MBP 2018 kept freezing and crashing randomly after upgrading to Ventura. It went on for many frustrating months. Eventually, I try reinstalling Ventura and that seems to help. I tried the following and hope it helps you too:

Downloaded Ventura 13.6 from App Store.
Disabled Find My Mac.
Disabled FileVault Disk Encryption. I had to use command line, sudo fdesetup disable.
Restarted the the laptop and flushed NVRAM, by pressing the keys Option, Command, P, and R.
When the chime went off the second time in the step above, I logged into Recovery system, by pressing the keys Command and R. In the Recovery system, I selected Reinstall macOS Ventura, and completed the reinstallation.
After the reinstallation, I enabled Find My Mac and FileVault again.

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Answer 2

Jul 2, 2023 10:13 AM in response to MonsterOfCode

I don't see no "smoking guns" anywhere in your report.

That continues to suggest you have a subtle Hardware flaw.

I suggest you run the User diagnostic, and I fully expect it will not find any faults.

if you go directly to the Genius Bar, they are likely to run the service diagnostic, report no errors there as well, and return your computer to you un-repaired. (They generally do not read panic reports.)

I recommend you contact Apple telephone support, and work with the first-responder through their checklist, which will include restarting in Safe Mode, and may also include re-installing a fresh copy of MacOS.

If their suggestions do not fix the problem, be polite and professional, but ASK for a specialist to contact you to interpret the panic reports and additional information you have already posted here. (They can use the stuff you posted, but do NOT accept our conclusions, preferring to use their own more rigorous processes.)

You want to persist until they file a Bug Report on your behalf or DIRECT a Service Provider to repair your device by swapping the mainboard.

Your report does not show a Time Machine backup. If your mainboard is replaced, your Files will NOT be returned to you, so you MUST have copies of your files before submitting your Mac for service.

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Answer 3

paka22

Level 1

8 points

Oct 2, 2023 1:45 PM in response to MonsterOfCode

I thought I posted a reply, but it doesn't look like it's here. To recap, I did get the machine back and they replaced a whole bunch of hardware: logic board, battery, and external case. Since its return, the machine is working flawlessly, so it was clearly a hardware issue.

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Answer 4

Oct 1, 2023 8:52 AM in response to MonsterOfCode

<<. The only way for my computers to work with this problem is connected to external screens. >>

Wait, what?

When you connect an external display, the graphics subsystem switches to Discrete-graphics-only for all displays. The intel Integrated GPU is left idle.

This could be a very strong clue about where there problem lies. I do not think this is a design issue inherent in this model Mac, but it is certainly possible that there are several users with similar FAILURES.

If connecting an external display makes the issue disappear, that adds weight to the suggestion that the Internal Intel GPU has failed.

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Answer 5

Jul 2, 2023 10:59 AM in response to MonsterOfCode

Watchdog timers are set when a task kicks off some work that should complete and report back asynchronously, perhaps a long time (milliseconds) later.

That watchdog timer fired because WindowServer failed to check back in after a very long time (looks like 120 seconds -- an eternity.)

That supports the hypothesis that there is a subtle graphics Hardware flaw.

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Answer 6

Jul 1, 2023 4:07 PM in response to MonsterOfCode

A common troubleshooting method for an ACUTE problem is to Restart in Safe Node, so that most third party add-ons are not loaded.

'Works in safe mode', 'Fails in regular mode' implies "It's something you added."

in this case, that may not turn out to be definitive, so I will suggest a neat step as well. Download and run this little "discovery' Utility, Etrecheck. it fixes NOTHING. it sonly reason the exist is to quickly collect a view of the inside of your Mac, and produce a report that can be shared back to the forums.

https://etrecheck.com/en/index.html

.

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Answer 7

Jul 2, 2023 6:09 AM in response to MonsterOfCode

EtreCheckPro version: 6.8.1 (68024)

Report generated: 2023-07-02 14:59:37

Download EtreCheckPro from https://etrecheck.com

Runtime: 3:37

Performance: Good

Problem: Computer is restarting

Major Issues:

Anything that appears on this list needs immediate attention.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

No Time Machine backup - Time Machine backup not found.

Apps crashing - There have been numerous app crashes.

Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

Limited permissions - More information may be available with Full Disk Access.

Hardware Information:

MacBook Pro (15-inch, 2018)

Status: Supported

MacBook Pro Model: MacBookPro15,1

2,2 GHz 6-Core Intel Core i7 (i7-8750H) CPU: 6-core

32 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2400

BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2400

Battery: Health = Normal - Cycle count = 300

Video Information:

Intel UHD Graphics 630 - VRAM: 1536 MB

Color LCD (built-in) 3360 x 2100

Radeon Pro 555X - VRAM: 4 GB

Continuation

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Answer 8

Oct 1, 2023 8:03 AM in response to Nemezyx

We are not just 3 people, there are many more with the same problem on the device. I have had 2 of them which had the exact same problem. The only way for my computers to work with this problem is connected to external screens.

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Answer 9

ku4hx

Level 7

23,688 points

Jul 1, 2023 8:10 AM in response to MonsterOfCode

Kernel panics are often hardware related. have you recently added hardware or made ay hardware changes?

Other causes can be:

Not enough RAM and a lack of hard drive space
Outdated drivers or plugins
Broken disk permissions
Conflicting apps

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Answer 10

Jul 2, 2023 6:21 AM in response to MonsterOfCode

Backup:

Time Machine Not Configured!

Performance:

System Load: 2.10 (1 min ago) 2.15 (5 min ago) 1.04 (15 min ago)

Nominal I/O usage: 0.16 MB/s

File system: 20.69 seconds

Write speed: 2018 MB/s

Read speed: 2332 MB/s

CPU Usage Snapshot:

Type Overall

System: 1 %

User: 3 %

Idle: 96 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

EtreCheckPro 17.46 % (Etresoft, Inc.)

WindowServer 12.18 % (Apple)

kernel_task 1.72 % (Apple)

locationd 1.34 % (Apple)

airportd 1.00 % (Apple)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

MTLCompilerService (23) 1.58 GB (Apple)

EtreCheckPro 1.02 GB (Etresoft, Inc.)

com.apple.WebKit.WebContent (5) 468 MB (Apple)

Safari 212 MB (Apple)

mds_stores 142 MB (Apple)

Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

corespeechd 3 KB / 15 MB (Apple)

com.apple.WebKit.Networking 14 MB / 174 KB (Apple)

apsd 27 KB / 139 KB (Apple)

mDNSResponder 76 KB / 52 KB (Apple)

corekdld 293 B / 27 KB (Apple)

Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

WindowServer 4 (Apple)

bluetoothd 0 (Apple)

launchd 0 (Apple)

sharingd 0 (Apple)

com.apple.WebKit.WebContent (5) 0 (Apple)

Virtual Memory Information:

Physical RAM: 32 GB

Free RAM: 20.05 GB

Used RAM: 7.20 GB

Cached files: 4.75 GB

Available RAM: 24.80 GB

Swap Used: 0 B

Software Installs (past 60 days):

Install Date Name (Version)

2023-06-28 macOS 12.6.3 (12.6.3)

2023-06-28 XProtectPlistConfigData (2168)

2023-06-28 XProtectPayloads (101)

2023-06-28 macOS 13.4.1 (13.4.1)

2023-06-29 Xcode (14.3.1)

2023-06-29 MRTConfigData (1.93)

2023-06-29 Bitwarden (2023.5.1)

2023-06-29 AdBlock (2.0.3)

2023-06-29 Command Line Tools for Xcode (14.3)

2023-07-01 Toggl Track (8.11.1)

Diagnostics Information (past 7-30 days):

2023-07-01 22:37:15 Kernel Panic (18 times)

Details:

panic(cpu 0 caller 0xfffffff019e0fbcc): macOS panic detected

Panicked task 0xffffffe0d87debb0: 0 pages, 226 threads: pid 0: kernel_

task

2023-07-01 12:58:55 com.apple.WebKit.WebContent - High CPU Use

Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t

2023-06-29 08:05:58 mds_stores - Crash (8 times)

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores

2023-06-29 04:38:13 mdworker - High CPU Use

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker

2023-06-29 04:25:39 installd - High CPU Use

Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd

2023-06-28 22:50:57 PerfPowerServices - Crash (14 times)

Executable: /usr/libexec/PerfPowerServices

Details:

libsystem_c.dylib: abort() called

2023-06-28 20:55:27 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-205527.ips - Crash (2 times)

2023-06-28 20:54:59 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-205459.ips - Crash (2 times)

2023-06-28 20:54:46 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-205446.ips - Crash (2 times)

2023-06-28 20:54:34 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-205434.ips - Crash (2 times)

2023-06-28 20:54:05 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-205405.ips - Crash (2 times)

2023-06-28 13:22:54 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-132254.ips - Crash (2 times)

2023-06-28 13:22:42 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-132242.ips - Crash (2 times)

2023-06-28 13:22:29 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-132229.ips - Crash (2 times)

2023-06-28 13:19:57 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-131957.ips - Crash (2 times)

2023-06-28 13:19:45 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-06-28-131945.ips - Crash (2 times)

End of report

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Answer 11

Jul 2, 2023 7:34 AM in response to MonsterOfCode

could you also please include the section after Security and before Backup?

it includes unsigned files and extensions and launch agents, among others, which could possibly have an impact on what you are experiencing.

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Answer 12

Jul 2, 2023 9:36 AM in response to Grant Bennet-Alder

Sorry I lost that part when I split the report:

Unsigned Files:

Launchd: /Library/LaunchDaemons/homebrew.mxcl.nginx.plist

Command: /usr/local/opt/nginx/bin/nginx -g 'daemon off;'

Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/homebrew.mxcl.php.plist

Command: /usr/local/opt/php/sbin/php-fpm --nodaemonize

Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/homebrew.mxcl.dnsmasq.plist

Command: /usr/local/opt/dnsmasq/sbin/dnsmasq --keep-in-foreground -C /usr/local/etc/dnsmasq.conf -7 /usr/local/etc/dnsmasq.d,*.conf

Details: Exact match found in the legitimate list - probably OK

Apps: 3

Applications:

425 apps

10 x86-only apps

4 unsigned apps

System Extensions:

[Not Loaded] AdBlockVPNMacOSProvider - version 2.0.3 (App Store - 2023-05-03)

Application: /Applications/AdBlock.app - version 2.0.3 (Adblock Inc. - 2023-06-29)

System Launch Daemons:

[Not Loaded] 37 Apple tasks

[Loaded] 196 Apple tasks

[Running] 156 Apple tasks

[Other] One Apple task

System Launch Agents:

[Not Loaded] 21 Apple tasks

[Loaded] 211 Apple tasks

[Running] 165 Apple tasks

Launch Daemons:

[Running] homebrew.mxcl.dnsmasq.plist (Not signed - installed 2023-07-01)

Command: /usr/local/opt/dnsmasq/sbin/dnsmasq --keep-in-foreground -C /usr/local/etc/dnsmasq.conf -7 /usr/local/etc/dnsmasq.d,*.conf

[Running] homebrew.mxcl.nginx.plist (Not signed - installed 2023-07-01)

Command: /usr/local/opt/nginx/bin/nginx -g 'daemon off;'

[Running] homebrew.mxcl.php.plist (Not signed - installed 2023-07-01)

Command: /usr/local/opt/php/sbin/php-fpm --nodaemonize

Launch Agents:

[Not Loaded] com.apple.dt.xcode.xcbackgrounddownloader.plist (Apple - installed 2023-05-20)

Command: /Applications/Xcode.app/Contents/Developer/usr/bin/xcodebuild -downloadAllPreviouslySelectedPlatforms

Location: /Applications/Xcode.app

User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-07-01)

Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

[Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-07-01)

Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost

User Login Items:

[Not Loaded] LaunchAtLoginHelper (App Store - installed 2023-06-29)

Modern Login Item

/Applications/AdBlock.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app

[Not Loaded] Bitwarden Login Helper (App Store - installed 2023-06-29)

Modern Login Item

/Applications/Bitwarden.app/Contents/Library/LoginItems/Bitwarden Login Helper.app

[Not Loaded] StartUpHelper (Spotify - installed 2023-07-01)

Modern Login Item

/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

[Not Loaded] TogglLauncher (App Store - installed 2023-07-01)

Modern Login Item

/Applications/Toggl Track.app/Contents/Library/LoginItems/TogglLauncher.app

App Extensions:

Ad-blockers:

AdBlock Engine - /Applications/AdBlock.app

Safari extensions:

AdBlock Icon - /Applications/AdBlock.app

Bitwarden - /Applications/Bitwarden.app

QuickLook Previews:

EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app

com.etresoft.etrecheck4 *.etrecheck

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Answer 13

Aug 17, 2023 6:27 AM in response to Grant Bennet-Alder

MonsterofCode-

You also have this snake-oil scare-ware installed, and it is possible it is contributing to your issues:

[Not Loaded] Bitwarden Login Helper (App Store - installed 2023-06-29)

Modern Login Item

/Applications/Bitwarden.app/Contents/Library/LoginItems/Bitwarden Login Helper.app

.

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Answer 14

Oct 2, 2023 7:23 AM in response to Nemezyx

the complain form is here:

Product Feedback - Apple

BE SPECIFIC about your exact model Mac.

Text length is not unlimited, so be sure to get right to the point.

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Answer 15

Jul 1, 2023 12:18 PM in response to MonsterOfCode

You did not post your Mac Model, or your MacOS version, items essential for troubleshooting. Rather than whining about that, I just looked up what of that was captured in your panic report.

Running the latest Darwin kernel implies you are running the latest MacOS, likely 13.4.1 or thereabouts. Now we don't have to nag you to update to a more recent version.

<< it happens only when I have the Browser open >>

what Browser?

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AMDRadeonAccelerator driver returns false

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