I’m trying to erase a MacBook Pro

3peasinapod wrote:

I got it from a family member so wanted to start fresh.

It does not sound like you have the correct user psswd for the Mac...

this would be the admin/user to log into the account.

please note: psswd are case sensitive

If no resolve, follow through on the references above to sort the issue.

3peasinapod wrote:

I’m trying to erase a MacBook Pro. I keep getting a prompt to “enter a password to unlock the disc “Macintosh HD”. I’ve entered the password probably 50 times at this point but it’s like we are stuck in a loop.

https://discussions.apple.com/content/attachment/63c6c30e-0ff8-49d6-88b8-c2916da09612

Erase why.. was there an issue?

Is this a new mac, used mac, new to you?

If you forgot your Mac login password

https://support.apple.com/en-us/HT202860

ref:

Erase your Mac - Apple Support

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