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Can’t Add Value to Suica. Payment Not Completed Error

It appears you can’t use a Visa card issued from a US bank to add value to Japanese Suica transit card. I tried all the various troubleshooting tips and spent nearly an hour with Apple tech support.

I tried restarting my phone, removing and re-adding my credit card to Apple Pay, cards issued by three different banks, registering through Suica App, etc. The specific error after trying to process payment is “Payment Not Completed.”

Anything else to try beyond the ideas I got from Apple tech support? The agent was friendly and eager to help but ultimately we had no success.

iPhone 7, iOS 14

Posted on Jul 3, 2023 6:58 PM

Top-ranking reply

JAYZEE79

Level 1

29 points

Posted on Feb 15, 2024 10:33 AM

I have found that the Apple Wallet Suica cannot be topped up 02:00-04:00 Japanese time!

“”You can charge (Top up) your Suica with your credit card on Wallet (unavailable from 2:00 to 4:00 am) up to a maximum SF (Stored Fare) of 20,000JPY.””

link here: https://apfaq.mobilesuica.com/faq/show/3138?category_id=92&return_path=%2Fcategory%2Fshow%2F92%3Fpage%3D1%26site_domain%3Ddefault%26site_domain%3Ddefault%26sort%3Dsort_access%26sort_order%3Ddesc&site_domain=default

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Can’t Add Value to Suica. Payment Not Completed Error

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