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User profile for user: Larke Newell
Larke Newell Author
User level: Level 1
5 points

Itunes movies

I have purchased two movies on Itunes and they they will not play. The screen remains black even though it shows that I have purchased them.

Windows, Windows 10

Posted on Jul 3, 2023 7:13 PM

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User profile for user: Raicya
Raicya
User level: Level 10
209,061 points

Posted on Jul 4, 2023 1:15 AM

Start here, troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.


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User profile for user: Raicya
Raicya
User level: Level 10
209,061 points

Jul 4, 2023 1:15 AM in response to Larke Newell

Start here, troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.


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Itunes movies

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