Help with airpods

Hello Mocha53,

We understand you aren't able to pair your refurbished AirPods Pro because they show linked to a different Apple ID. We'll provide information relating to this issue from this article: If an item or device is connected to another Apple ID

These steps also unpair the device or item from an Apple ID. When you unpair the device or item from the Apple ID, you also remove Find My Lock, which is the association of the device or item with an Apple ID. Find My Lock needs to be removed before you can pair the device or item with a different Apple ID.

- If the device or item is paired with the Apple ID of the previous owner, the previous owner needs to follow these steps to remove the device or item from their Apple ID.

- The device or item doesn't have to be connected via Bluetooth to the iPhone or other Apple device that is used to remove it from an Apple ID — but the process might happen more quickly if it's Bluetooth-connected and within Bluetooth range.

These steps are the only way to remove and unpair a device or item from an Apple ID, and remove Find My Lock. They can be performed from any iPhone, iPad, or iPod touch, or Mac that's signed in with the same Apple ID. Apple can't remove Find My Lock for you.

You will want to contact the vendor you purchased them from so they can work with the original owner to get them removed from their Apple ID.

Best regards.

The easiest solution might be to return the AirPods to the seller, and get your money back. Your AirPods were obviously not properly refurbished and the seller is unlikely to know how to contact the original owner who can release the pods from their Apple ID. That assumes the seller is a trade "refurbisher" and is not the original owner - in which case you could reasonably ask how they were refurbished.

Bottom line advice - try to reject and get a full refund.