Wrong Apple Pencil bought

I’ve bought a 2nd generation Apple Pencil through the online store. It has an engraving on it and the only thing that’s been tampered with is the plastic sealing on the box. Other than that, nothing is damaged.


Can I exchange my 2nd gen for a 1st gen?

Posted on Jul 4, 2023 11:36 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2023 2:05 AM

This is a user helping users with tech questions, we are not apple and apple do not read your posts here


you can try reaching out to their support and ask, my understanding is some countries have a 14 day return full refund no question asked law, not sure if engraving could pose a problem though


 Get Support (apple.com)

And or

Contact - Official Apple

Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple

Support Options - Apple


1 reply
Question marked as Top-ranking reply

Jul 5, 2023 2:05 AM in response to aleyna148

This is a user helping users with tech questions, we are not apple and apple do not read your posts here


you can try reaching out to their support and ask, my understanding is some countries have a 14 day return full refund no question asked law, not sure if engraving could pose a problem though


 Get Support (apple.com)

And or

Contact - Official Apple

Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple

Support Options - Apple


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Wrong Apple Pencil bought

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