You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV remote won't pair

I have an Apple TV (Model 1842) and I lost the remote for it. I got a new remote (Model A2854) but I cannot pair it. The TV keeps saying bring the remote closer but it won't pair.

I moved to a new house, new WIFI, so I am pretty sure the box is not connected to WIFI.

I searched through the forums:

  • I removed all other bluetooth devices from the room to avoid interference. It didn't work.
  • I tried to connect with my iPhone but the app couldn't find the Apple TV. (most likely because it is not on the same network)
  • In the forums, they recommend upgrading the TV OS but I cannot do anything without a remote.
  • I tried resetting the remote by pressing the square and - buttons. I also unplugged/plugged Apple TV several times.
  • I took it to Apple store, they said there's too much interference with other devices, so they sent me back home to try again.


I am out of ideas. How can I connect my new remote to Apple TV?

Posted on Jul 6, 2023 11:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2023 9:38 AM

Update/Resolution: It turned out that the Apple TV OS had to be updated. I took it to an Apple store, they had an old remote with which they applied the updates. The new remote paired instantly after the update.

5 replies

Apple TV remote won't pair

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.