apple id no emails

i don't receive any emails at my apple id address. including emails from apple. I also do not receive family invitations or email I send to it. i do receive emails addressed to my alias. If the response to this goes to my apple id address, i won't see it either.

iMac, macOS 10.12

Posted on Jul 6, 2023 4:52 PM

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1 reply

Jul 7, 2023 4:14 PM in response to semp

Hi semp,


Thank you for posting in Apple Support Communities. Since it sounds like you're referring to an iCloud email address, we'd recommend using the guidance from If iCloud Mail isn't working - Apple Support. The steps there should help get this sorted. Start with the basics below:


"Things to check first

  1. Check the system status of iCloud Mail.
  2. Check that you turned on iCloud Mail:
    • On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online. 
    • On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on. 

3. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud

4. Make sure that you're using the latest version of software on your device."


Then, proceed to the Mac sections since it looks like you're on Mac, including the following:


"If you can't receive mail in the Mail app on your Mac

  1. On the left side of the main Mail window, find the name of your iCloud email account. If your account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. 
  2. To take your account online, connect to the Internet. 
  3. Choose Mailbox. If Take All Accounts Online is dimmed, your accounts are already online. 

If you still can't receive email, contact Apple Support to get more help.:


Take care.

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apple id no emails

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