Are AirPods Pro Replacements free if it’s Hardware related issues?

I have a problem with my AirPods Pro 2 where the Case says the mismatched AirPods but the Serial Number on the original box is literally the same and no one connected to it except for me. Can someone explain?

Posted on Jul 7, 2023 6:02 AM

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I got my replacement AirPods but I can’t get it to link cause of the serial number Air pods not sinking and the serial number for my left one which is a replacement has a different serial number that is not showing.
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Request to Reactivate Replaced AirPods Pro 2 Serial Number Hello, I purchased AirPods Pro 2 (USB-C) recently. They work fine and are genuine, but I have discovered an issue with the serial number: When I check coverage, it says “This device is being repaired” Firmware updates are not installing (still on 6B34) The device is visible in Find My and works normally. The device resets ALL settings (name of device, noise control, etc.) I am requesting: Reactivation of the serial number so that my AirPods receive firmware updates. An explanation of why this product still shows as “being repaired” and what steps are needed to restore it to active status.
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Request to Reactivate Replaced AirPods Pro 2 Serial Number Hello, I purchased AirPods Pro 2 (USB-C) recently. They work fine and are genuine, but I have discovered an issue with the serial number: When I check coverage, it says “This device is being repaired” and “This product has been replaced.” Firmware updates are not installing (still on 6B34 despite using iOS 26.0 (23A5276f). The device is visible in Find My and works normally. I believe I have the right to use the product with full functionality, including firmware updates and warranty verification. I am requesting: Reactivation of the serial number so that my AirPods receive firmware updates and can be covered under normal support. An explanation of why this product still shows as “being repaired” and what steps are needed to restore it to active status. I purchased these as a fully functional product and would like this issue resolved as soon as possible. Thank you very much for your assistance. Best regards
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