iPhone disabled due to forgotten password. Won’t connect to iTunes even though I had an account

iPhone disabled due to forgotten password. Won’t connect to iTunes even though I had an account. What can I do so I won’t lose everything on my phone?

Posted on Jul 7, 2023 6:54 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2023 6:57 PM

Unfortunately, if you have forgotten the password, the only option you have is to erase the phone and set it up again.


If your iPhone is running iOS 15.2 or higher........you can use the instructions linked just below......which do not require the use of a computer.


How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


If your iPhone is not running iOS 15.2 or higher........please use the instructions linked below, but note that you must use a PC or Mac.


If you forgot your iPhone passcode - Apple Support


If you have a backup of the phone, you can use the backup to restore the data on the phone during the new setup.



3 replies
Question marked as Top-ranking reply

Jul 7, 2023 6:57 PM in response to Madreofesp4

Unfortunately, if you have forgotten the password, the only option you have is to erase the phone and set it up again.


If your iPhone is running iOS 15.2 or higher........you can use the instructions linked just below......which do not require the use of a computer.


How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


If your iPhone is not running iOS 15.2 or higher........please use the instructions linked below, but note that you must use a PC or Mac.


If you forgot your iPhone passcode - Apple Support


If you have a backup of the phone, you can use the backup to restore the data on the phone during the new setup.



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iPhone disabled due to forgotten password. Won’t connect to iTunes even though I had an account

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