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How to activate Touch ID on keyboard?

My problem is that "Touch ID" does not even show up in the list of options in System Settings after I activate the button according to instructions when I purchased my new keypad yesterday. I am running OS 13.4.1 on a Mac (just ran an OS update). My Mac is from 2019 and my Touch ID keyboard is brand new (Jul]y 2023). I tried rebooting twice and it did not work. Please help?


iMac, OS X 10.11

Posted on Jul 9, 2023 5:46 AM

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Question marked as Top-ranking reply

Posted on Jul 9, 2023 7:49 AM

Contributor @jefferythefrog is very correct about Apple Silicon Computers are required


To cross reference to this link Magic Keyboard with Touch ID and Numeric Keypad for Mac models with Apple silicon - US English - Black Keys - Apple (CA)


Also the other contributors suggestion to return it under the 14 Day No Questioned asked should work out well.

3 replies
Question marked as Top-ranking reply

Jul 9, 2023 7:49 AM in response to TrisIxta

Contributor @jefferythefrog is very correct about Apple Silicon Computers are required


To cross reference to this link Magic Keyboard with Touch ID and Numeric Keypad for Mac models with Apple silicon - US English - Black Keys - Apple (CA)


Also the other contributors suggestion to return it under the 14 Day No Questioned asked should work out well.

How to activate Touch ID on keyboard?

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