Wi-Fi and Bluetooth icons are blacked and crossed out

When I got home my phone rebooted on its own. After that, I ran into the problem that the wifi and bluetooth icons in the control center are darkened and crossed out. If you try to turn on the bluetooth in the control center, for example, it will turn blue for a while and then turn off. If you go through the settings, then there will be an endless download and you can not turn it on.

iPhone 12

Posted on Jul 9, 2023 11:45 AM

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Question marked as Top-ranking reply

Posted on Jul 10, 2023 1:06 PM

Thanks for reaching out cygilim4ik,


It sounds like you're having trouble with both Wi-Fi and Bluetooth on your device. We can help.


A great first step that can solve many intermittent issues is to Restart your iPhone. If you find that the issue persists after a restart, it could indicate a hardware issue.


One way to know for sure is to run a diagnostic test on your device. You can connect with Apple directly using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.


Hope that helps.


1 reply
Question marked as Top-ranking reply

Jul 10, 2023 1:06 PM in response to cygilim4ik

Thanks for reaching out cygilim4ik,


It sounds like you're having trouble with both Wi-Fi and Bluetooth on your device. We can help.


A great first step that can solve many intermittent issues is to Restart your iPhone. If you find that the issue persists after a restart, it could indicate a hardware issue.


One way to know for sure is to run a diagnostic test on your device. You can connect with Apple directly using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.


Hope that helps.


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Wi-Fi and Bluetooth icons are blacked and crossed out

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