my air tag is not being picked up by my phone how do i fix this

my I phone is not picking up my air tag need help


Posted on Jul 9, 2023 5:34 PM

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Question marked as Top-ranking reply

Posted on Jul 10, 2023 3:24 PM

Hi there Gonzales507,


To confirm, are you having an issue when setting up your AirTag? If yes, then the steps below may help:


"If you can't set up your AirTag

  1. Make sure that your device is ready for setup.
  2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 
  3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.
  4. Remove and then replace the battery in your AirTag.* 
  5. If your AirTag still won't connect to your device, reset your AirTag


Learn what to do if you see a message that says the AirTag is connected to another Apple ID.


* Warning: AirTag, the battery cover, and the battery might present a choking hazard or cause other injury to small children. Keep these items away from small children."


Those steps are from the following article, which we see that you viewed before coming to Apple Support Communities for help, but we wanted to ensure these steps were taken as it could resolve any AirTag setup issues: Set up your AirTag using your iPhone, iPad, or iPod touch


If the issue continues after that, you'll want to ensure that your iPhone is fully up-to-date, as that may help resolve this. If needed, this article walks through updating: Update your iPhone or iPad


If we've misunderstood your issue, please let us know more details on what's happening and we'll do our best to help.


Take care!

1 reply
Question marked as Top-ranking reply

Jul 10, 2023 3:24 PM in response to Gonzales507

Hi there Gonzales507,


To confirm, are you having an issue when setting up your AirTag? If yes, then the steps below may help:


"If you can't set up your AirTag

  1. Make sure that your device is ready for setup.
  2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 
  3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.
  4. Remove and then replace the battery in your AirTag.* 
  5. If your AirTag still won't connect to your device, reset your AirTag


Learn what to do if you see a message that says the AirTag is connected to another Apple ID.


* Warning: AirTag, the battery cover, and the battery might present a choking hazard or cause other injury to small children. Keep these items away from small children."


Those steps are from the following article, which we see that you viewed before coming to Apple Support Communities for help, but we wanted to ensure these steps were taken as it could resolve any AirTag setup issues: Set up your AirTag using your iPhone, iPad, or iPod touch


If the issue continues after that, you'll want to ensure that your iPhone is fully up-to-date, as that may help resolve this. If needed, this article walks through updating: Update your iPhone or iPad


If we've misunderstood your issue, please let us know more details on what's happening and we'll do our best to help.


Take care!

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my air tag is not being picked up by my phone how do i fix this

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