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My email works fine when I log into email at the site of the service provider (ie, google, iCloud), but no longer loads onto the Mac email app. How do I fix this?

My email works fine when I log into email at the site of the service provider (ie, google, iCloud), but no longer loads onto the Mac email app. How do I fix this?

MacBook Air 13″, macOS 12.6

Posted on Jul 10, 2023 8:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2023 9:38 AM

lzensinger wrote:

My email works fine when I log into email at the site of the service provider (ie, google, iCloud), but no longer loads onto the Mac email app. How do I fix this?


Use the connection Doctor for some insight —> Show Details

Use Connection Doctor in Mail on Mac - Apple Support



For problem accounts the go to way to sort things out is to delete the account(s) from the Mail.app, then add it back.

Remove email accounts in Mail on Mac

Remove email accounts in Mail on Mac - Apple Support


Add email accounts in Mail on Mac - Apple Support

Add email accounts in Mail on Mac - Apple Support


Note—

IMAP accounts stay on the server, so no local loss, when you re-sync

POP accounts download and remove from the server—therefor save your inbox/sent box if you want them

“On My Mac" is just that, local folders you created and moved mail into. So no loss





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1 reply
Question marked as Top-ranking reply

Jul 10, 2023 9:38 AM in response to lzensinger

lzensinger wrote:

My email works fine when I log into email at the site of the service provider (ie, google, iCloud), but no longer loads onto the Mac email app. How do I fix this?


Use the connection Doctor for some insight —> Show Details

Use Connection Doctor in Mail on Mac - Apple Support



For problem accounts the go to way to sort things out is to delete the account(s) from the Mail.app, then add it back.

Remove email accounts in Mail on Mac

Remove email accounts in Mail on Mac - Apple Support


Add email accounts in Mail on Mac - Apple Support

Add email accounts in Mail on Mac - Apple Support


Note—

IMAP accounts stay on the server, so no local loss, when you re-sync

POP accounts download and remove from the server—therefor save your inbox/sent box if you want them

“On My Mac" is just that, local folders you created and moved mail into. So no loss





My email works fine when I log into email at the site of the service provider (ie, google, iCloud), but no longer loads onto the Mac email app. How do I fix this?

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