Apple TV+ app keeps freezing on my Samsung QN90B TV

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Apple TV+ app keeps freezing on my Samsung QN90B TV

Used to work fine. Now starts a show or movie and then freezes. All the other apps (Netfix, Prime, Disney+, Hulu, etc.) all work smoothly. I spoke with Apple support and tried everything they recommended, to no avail. Anyone one else having the same problem? Any solutions? Presently, to view Apple TV+ content, I use an old gen 1 Apple TV 4k and stream through my Onkyo receiver. Unfortunately, I can only get 1080p through the stream. The Apple box won't show a 4k option.

Posted on Jul 10, 2023 11:47 AM

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Answer 1

Jul 11, 2023 12:48 PM in response to iconkatz

Hello iconkatz,

It appears you have an issue with the Apple TV+ app not working properly on your Samsung TV. You also mentioned already speaking with Apple Support. Something you might try, if you haven't already, is to check for any updates to your Samsung TV specifically. The model number you posted showed quite a few TVs, so here's the main link for Samsung Support: Support home | Official Samsung Support US

You can put in more details about your TV or the full model number to find the support guide. There is information on how to update your TV. If that doesn't resolve the issue with the Apple TV+ app, you may want to reach back out to Apple Support for further guidance. You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service

Best regards.

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Apple TV+ app keeps freezing on my Samsung QN90B TV

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