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erikaainza Author

Level 1

4 points

passcode

my iphone is locked and won't accept my passcode, I haven't changed it. I put it to charge last night, and this morning it wouldn't let me open it. please help

iPhone 13, iOS 16

Posted on Jul 10, 2023 1:28 PM

Top-ranking reply

Community+ 2026

Level 10

106,056 points

Posted on Jul 10, 2023 1:41 PM

Here are 2 reasons why that would happen:

Screen is cracked creating "ghost" touches
Someone else attempted to open your phone

To reset the Passcode, you can follow this support article using your Apple ID:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

If that does not work, then you will need to use a computer:

If you forgot your iPhone passcode - Apple Support

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Similar questions

2 replies

Top-ranking reply

Community+ 2026

Level 10

106,056 points

Jul 10, 2023 1:41 PM in response to erikaainza

Here are 2 reasons why that would happen:

Screen is cracked creating "ghost" touches
Someone else attempted to open your phone

To reset the Passcode, you can follow this support article using your Apple ID:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

If that does not work, then you will need to use a computer:

If you forgot your iPhone passcode - Apple Support

Level 10

213,217 points

Jul 10, 2023 1:38 PM in response to erikaainza

See:

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