Apple Store - Payment Not Completed Stuck in Loop

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Level 1

45 points

Apple Store - Payment Not Completed Stuck in Loop

I can't add any new apps. Every time I try, I get a message "Payment not completed" that disappears in 2 seconds and nowhere to click fast enough to get info. When I check my credit card, it's fine for other purchases. So I tried to remove it and re-enter the info. It won't let me because I have an active subscription. When I check that, I do not have any active subscriptions in the list. All inactive.

So it won't let me spend any money and won't let me fix anything. Why is there not some kind of pop-up telling me the problem? I've been searching for an hour and tried all suggestions but I'm stuck. Annoying AF.

iPhone 8, iOS 16

Posted on Jul 10, 2023 6:56 PM

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Answer 1

Raicya

Level 10

210,189 points

Jul 10, 2023 11:17 PM in response to peter4good

Start here -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
👉 If you still can't remove a payment method, contact Apple Support.

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Apple Store - Payment Not Completed Stuck in Loop

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