downloading a movie
I bought a movie but it's not showing in my library. I can't download it again without paying for it. Any suggetions?
iPad, iPadOS 16
Apple Intelligence is now available on iPhone, iPad, and Mac!
I bought a movie but it's not showing in my library. I can't download it again without paying for it. Any suggetions?
iPad, iPadOS 16
Did you buy from the Apple iTunes Store (Store tab)?
If you made the purchase on iPad, then it would show in the TV app under (Sidebar)﹥Library﹥Movies﹥.
It would also show on any of your other devices with the Apple TV app, when signed in with the matching Apple ID account.
If it shows that you can buy it again, then your previous buy attempt wasn’t successful. It is not possible to buy the same movie item twice on the same account. Already purchased items would show a Play button (or Play Again, or Resume) in the Store, instead of a Buy button or Rent button.
Does the purchase show in your purchase history?
Did you buy from the Apple iTunes Store (Store tab)?
If you made the purchase on iPad, then it would show in the TV app under (Sidebar)﹥Library﹥Movies﹥.
It would also show on any of your other devices with the Apple TV app, when signed in with the matching Apple ID account.
If it shows that you can buy it again, then your previous buy attempt wasn’t successful. It is not possible to buy the same movie item twice on the same account. Already purchased items would show a Play button (or Play Again, or Resume) in the Store, instead of a Buy button or Rent button.
Does the purchase show in your purchase history?
in 2015.
Ok. Could it be that this title was set to hidden at one point? Then see if you can unhide it (on a computer).
Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support
Else please contact the iTunes Store staff, as they are in the best position to investigate this further.
It does not show up in the library but the receipt is in my purchase history. I purchased it on my ipad in 2015. I do have movies that I purchased earlier than that and they are in my library. I don't know why it's not showing up.
I have no hidden items in my account. I guess I'll contact customer service to see if they can restore it.
Thank you for your suggestions.
downloading a movie