Multiple iPhone Messages issue

Thanks in advance for advice:


recently upgraded phones. added family lines plane for kids (brand new numbers); they now have our old phones.

SIM card exchanged between phones.


Issue is when we(parents) text each other on new phones(original kept #'s), the sender on receiving phone is either is from new number on (now) kid's phone or original number on (now) new phone-- and this happens sporadically, sometimes within a text conversation. Same for when we text kids phones-- will show up on wife's phone.


[Re-Titled by Moderator]

Posted on Jul 11, 2023 1:54 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2023 11:22 AM

Hello ranger_roux,


Thanks for using Apple Support Communities, it's great to have you here.


We know how tricky it can be when messages are being sent to devices you're not expecting them to appear on. The good news is, we have some great resources to share with you that we think will do the trick. The first thing we'd start with is checking to see if the old devices are still signed in to iMessage or if your Apple ID accounts are still receiving messages on those devices. This would be possible even without an active SIM card as iMessage will work over cellular data and Wi-Fi as well.


On one of the old devices, navigate to Settings > Messages > Send & Receive and check here to see which Apple ID accounts or phone numbers are listed. If you see your Apple ID, go ahead tap that account to deselect it. Those messages should no longer be received by that device.


However, if you're noticing that the messages are specifically coming from the incorrect telephone number as you mentioned, then it's possible that you may have set up an eSIM on the old iPhone that needs to be erased. This could potentially cause your number to still be associated with the old device. Here are the steps to erase the eSIM if that is the case: How to erase the eSIM on your iPhone - Apple Support


We hope that this information is helpful.


​Have a great day!

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 12, 2023 11:22 AM in response to ranger_roux

Hello ranger_roux,


Thanks for using Apple Support Communities, it's great to have you here.


We know how tricky it can be when messages are being sent to devices you're not expecting them to appear on. The good news is, we have some great resources to share with you that we think will do the trick. The first thing we'd start with is checking to see if the old devices are still signed in to iMessage or if your Apple ID accounts are still receiving messages on those devices. This would be possible even without an active SIM card as iMessage will work over cellular data and Wi-Fi as well.


On one of the old devices, navigate to Settings > Messages > Send & Receive and check here to see which Apple ID accounts or phone numbers are listed. If you see your Apple ID, go ahead tap that account to deselect it. Those messages should no longer be received by that device.


However, if you're noticing that the messages are specifically coming from the incorrect telephone number as you mentioned, then it's possible that you may have set up an eSIM on the old iPhone that needs to be erased. This could potentially cause your number to still be associated with the old device. Here are the steps to erase the eSIM if that is the case: How to erase the eSIM on your iPhone - Apple Support


We hope that this information is helpful.


​Have a great day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Multiple iPhone Messages issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.