Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i purchased a second hand iphone and I restart it so now the problem is activation lock and the owner is dead.

i purchased a second hand iphone and I restart it so now the problem is activation lock and the owner is dead.


Posted on Jul 11, 2023 4:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2023 4:30 PM

Family members of the deceast may be able to gain control of the persons account to disable the Activation Lock, but they are the only ones that would be able to do that.

How to request access to a deceased family member's Apple account - Apple Support


It would be best to try and get a refund for the purchased phone.

2 replies
Question marked as Top-ranking reply

Jul 11, 2023 4:30 PM in response to Mac Jim ID

Family members of the deceast may be able to gain control of the persons account to disable the Activation Lock, but they are the only ones that would be able to do that.

How to request access to a deceased family member's Apple account - Apple Support


It would be best to try and get a refund for the purchased phone.

i purchased a second hand iphone and I restart it so now the problem is activation lock and the owner is dead.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.