Recently I bought iphone 13 pro max second hand via marketplace. I got the iphone and the box contain IMEI and Serial Number of the iphone. However when I factory reset the iphone got to "activation lock" and required to input id apple and password of the previous owner. Unfortunately I can't contact the owner anymore.
Kindly need your help, Can I request to Apple to open my iphone activation lock using iphone box (contain IMEI and Serial Number)?
No. You will not be able to remove activation lock unless you have proof of the original purchase from Apple or an Apple Authorized Service Center (your receipt). As you indicated you purchased the device second-hand, you are not the original purchaser and would not have anything that would resemble an original receipt of purchase.
You cannot contact the original owner if they have chose not to include any information. The owner is in charge of their own information and it is not available unless they want to provide it. No iBox cannot locate the owner.
There is no way to bypass the Activation Lock and anyone that claims they can are just going to scam you out of more money. Cut your losses and learn from your mistake.
The Apple Support documents I provided is all I know, and to my knowledge the Apple Stores in the United States will accept nothing less than an original dated sales receipt unequivocally identifying its original purchaser, and (if applicable) a bill of sale showing a "chain of custody" from that original purchaser to whomever is requesting the Activation Lock removal. Any claim that falls short of those requirements is quickly dismissed.
In case you're wondering, Apple implemented their Activation Lock feature in response to a rapid increase of thefts that arose with the popularity of iPhones in the US. Sometimes, these were violent crimes. Law enforcement agencies and victims of those thefts pleaded with Apple to address the ease by which a stolen iPhone could be illegitimately used by a criminal. Thefts were out of control. After Activation Lock was implemented and it became common knowledge that a stolen iPhone (iPad, MacBook etc) was a useless brick, the frequency of those incidents plummeted. Years have passed since its implementation, yet not everyone knows it.
That is the risk you take when purchasing a used device especially from Marketplace where Meta provides no protections on your purchase. You have no idea if the phone that you purchased was stolen or even if the seller was the owner of the phone. There is nothing you will be able to do to use the phone and if you are unable to contact the owner, then you are out your money. Review this support article about purchasing a used device.
All you need to do is try by using the link provided by John Galt.
Simply from experience here with other users who have found themselves in the same situation, Apple is not going to remove the Activation Lock. They provide no documentation that an additional 5 days will be needed if you do not have the original purchase receipt, no matter what information you read on the internet or Youtube.
It will probably take you less than 15 minutes to provide the information to request the removal. Do that and let us know how it goes. You have nothing to lose.
As for your original question:
Apple is not going to remove the lock
Facebook will not help even though you were scammed on their website
You will not be able to contact the owner from the device
iBox is the authorized seller/ distributor of iPhone in Indonesia. The iphone I bought has code that it was from iBox.
I found from google that Apple can help open activation lock for about 10 days if the requestor has original proof of purchase. Apple also can help open activation lock with additional 5 days if the requestor doesn't have original proof of purchase but has other document that can show serial number and IMEI (I have iphone box to fulfill this).
I have heard, but obviously have no way to confirm, that the overwhelming majority of Facebook Marketplace transactions are fraudulent.
Meta sure isn't stopping a thief from creating a fake account with false information to scam their own customers. Or even protecting their customers from fraudulent purchases. For some reason, people continue to go there and get scammed.
I read and watch from the Youtube that an iPhone in stolen mode has information on the screen such as "please call xxxx". The iphone I bought just show "Activation Lock". Based on that Can we conclude that the iPhone was not stolen?
But it can't be go to the main menu because the find my iphone is not yet removed.
I read and watch from the Youtube that an iPhone in stolen mode has information on the screen such as "please call xxxx". The iphone I bought just show "Activation Lock". Based on that Can we conclude that the iPhone was not stolen?
But it can't be go to the main menu because the find my iphone is not yet removed.
Nope, you cannot conclude anything. Information is only provided if the original owner chooses to include it. They don't have to and most don't.
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Iphone in activation lock condition
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