Purchased music
Song shows purchased but will not play on iPhone. Purchased on iTunes on iPhone. Why will it not play?
iPhone 13 Pro Max, iOS 16
Question marked as
User profile for user:
Gena_D
User level:
Community Specialist
Hello Mr2taz,
If you are not seeing your purchased music, you can redownload it if needed. This article can help with that: Redownload music - Apple Support.
If the music is present, but greyed out or generating an error when you try to play it, please see this page: If songs are missing from your music library after you turn on Sync Library - Apple Support. It explains: "If a song is grayed out - If you see No Longer Available next to a song that's grayed out, the song was added from Apple Music and was removed from the Apple Music catalog."
You may need to redownload the song you purchased as it was playing through the Apple Music catalog, and not your purchase history.
We hope this helps. Let us know if we can assist with anything else at all. Take care.