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My new macbook air (bought two days ago) won't let use my fingerprint to access it until I enter a password, but none of my three known apple passwords (for my iphone, ipad, and my apple account) work, and now it says I have to wait 8 hours to try again. Plus my attempt to get support from apple at their phone number said I have to give them my credit card to get help. What do I do? Thanks
MacBook Air, macOS 13.3
John77Louis77 Said:
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Troubleshooting Touch ID on a Mac:
Q1. "Password to new MacBook air: My new macbook air (bought two days ago) won't let use my fingerprint to access it until I enter a password, but none of my three known apple passwords (for my iphone, ipad, and my apple account) work, and now it says I have to wait 8 hours to try again."
A1. Links to Use:
Apple Contact Info:
Q2. "Plus my attempt to get support from apple at their phone number said I have to give them my credit card to get help. What do I do? Thanks"
A2. That is fraudulent. Find the correct number here: Contact Apple for Support and Service - Apple Support
John77Louis77 Said:
-------
Troubleshooting Touch ID on a Mac:
Q1. "Password to new MacBook air: My new macbook air (bought two days ago) won't let use my fingerprint to access it until I enter a password, but none of my three known apple passwords (for my iphone, ipad, and my apple account) work, and now it says I have to wait 8 hours to try again."
A1. Links to Use:
Apple Contact Info:
Q2. "Plus my attempt to get support from apple at their phone number said I have to give them my credit card to get help. What do I do? Thanks"
A2. That is fraudulent. Find the correct number here: Contact Apple for Support and Service - Apple Support
Just to be sure, you're entering your MacBook's password, not your AppleID...?
Password to new macbook air
