How to enable Tracking on Apple ID despite age?

My sister is having the same problem. She can't access the tracking information either. her birthday is up to date and everything. I even had her log out, turn her ipad off and then turn it back on and log back in and it still didn't work. Why can't they figure out what is wrong?

Same problem

I called Apple, they made me reset all my settings, deactivate geolocation tracking in the event of loss, the update... Nothing helped, and now the center is closed. I end up on this thread, and I know now that I only have to wait for them to fix it, no need to call again and again and lose more time on putting everything back after all the resets... Hope they find a solution soon !!

I’m having the exact same problem. It happened overnight. It won’t allow me to play certain games without the tracking option allowed. My birthday is entered correctly. There is no reason for this to have changed overnight.

I just noticed this issue today. I updated my iOS, updated my birthday both on website and in settings, reset my iPhone, signed out and back in. You name it, I’ve tried it. My Apple ID has to be about 10 years old and i am 32 years old. I can’t gain points on fetch playing games and other issues because my tracking is completely turned off. I sent a message to support so maybe if they are flooded with other complaints they’ll look into it!!! Very frustrating!!!

I have the fetch app and all of a sudden tonight my allow tracking is grayed out and won’t turn back on. I play games for points on fetch and I am in the middle of games and now cannot access any of them. What happened to my phone??? Please help!

Add me to the list! It happened this afternoon at some point because i earned Fetch points playing games earlier today and then all of a sudden it said the app wasn't tracking. I signed out if my apple id, rebooted and then signed back in…nothing. I spent 30 minutes on the phone with apple support and even they couldn't figure it out. She said that it’s being investigated and to keep checking updates for a fix. Very annoying.

I’m having the exact same issue. When I log out of my Apple ID tracking works, but it’s annoying because I actually need my Apple ID logged in other features on my phone. I did the newest update and that still didn’t fix the glitch. Apple better fix this or I’m switching to android, I get a lot of cashback and points with my tracking across apps and if Apple can’t support that this phone is next to us useless for what I need it for.

On one hand, I’m so relieved to find out that it’s not only my phone but on the other hand it’s extremely frustrating to wait for Apple to fix it. How long!!??

For the iPhone, I had to change my sim to esim and now because of that I can’t use ordinary android phone for the time being while this tracking thing gets fixed. Huh!

IdrisSeabright wrote:

jldettmer wrote:

this is what another user posted a picture of( i think it was on page 2) and it worked for me and i am greatful!

It was a server issue that Apple has resolved.

Not for my wife’s iPhone. Still grayed out.

I'm 52. My birthdate is correct and suddenly as of yesterday same problem. I only need it for a game I play on multiple devices but it's annoying that Apple can just take rights away. This is why I only own I apple device.

Same issue here. It changed the setting by itself and I can’t change it back. I updated to newest IOS; I signed out of iCloud and signed back in and nothing.

I am in same boat, just happened tonight,

This also happened to me, overnight, birth date is correct, etc. on my iPad, not on my iPhone. I assume that this is an Apple glitch.

I’m having the same problem I know I’m of age I’m 50 lol